Nov 18th 2007
Clutch nightmare No 2
Lexus IS 250 Sport was leased by us on Jan 2007 from Lexus Coventry. The car was a pig to drive from day one. First service at ten thousand miles we complained about the smoothness on take off. They said they would install a new clutch and fly wheel and that would cure the shudder. We have found out now they did not replace the clutch - just the fly wheel therefore the problem was still there. The car was still a pig to drive and we were just not happy with the car and we did not feel like driving it. We reported it back to Lexus and told them how we felt. They had the car in again and replaced the clutch and the fly wheel and guess what it hasn`t solved the problem. Booked the car in to be checked over on Friday 16th November 2007.They said they would have a courtesy car waiting for me and try and solve the problem. Their technician took the car out for a trial run. On his return he said there was nothing wrong with the car and it only shuddered on take off on low revs and that we were to give it more throttle when letting the clutch out. As they have said there is nothing wrong with the car thats how Lexus are, I asked them to put it in writing that there is nothing wrong with the car - they refused point blank. They refused to give me a courtesy car and do anything to the car as they said there is nothing wrong with the car. After a car having three flywheels and two clutches and is still a pig to drive we have no confidence in the car or Lexus! They have told me Lexus GB would investigate this but the assessor is on holiday and would be getting in touch with me in the future. Lets hope they can come up with something or I also can see a legal battle coming on. Lexus Coventry told me on 16th November 2007 that my car was the only one they had ever fitted a clutch and fly wheel to. Any comments appreciated.
