anangrylexuscustomer

Hey, I might just do that, although I will be selling the car now as I have just bought a brand new Audi A4 convertable S Line! (Thanks Parthiban!)

Hey everyone, I've just had the chance to get to a computer. I have an update..... I decided to call the After Sales Director this morning to express my dissatisfaction with the service I had received and to ask if I could have a copy of the report completed that showed the damage and also for the offer of the discounted work in writing. He was acutally quite nice and said that he knew his colleagues had been discussing this yesterday afternoon and needed to call them to find out the outcome as he had to leave. He said he would call me back. 5 minutes later, he called back and said that they had agreed to pay for all of the damage and supply me with a hire car while it gets done!!! I am well pleased and want to say thank you to all of you who gave me advice. I took this on board and did what you said and got the outcome I deserve as it wa no my fault. I'm glad I joined this club and want to show people that you shouldn't give up!! Take care all and all the best, A not so angry lexus owner now!!!!!

Hi everyone who has replied to me! Thank you all so much for this advice, I really appreciate it and hadn't thought of speaking to anyone else apart from Head Office because I didn't know there was anywhere else I could go. I am glad that I joined this and will call them in the morning and let you all know the latest. (Im not by a computer tomorrow though so will update as soon as I can). Thank you all once again for your help, it is much appreciated

Thanks for the reply to this, but I don't think I will calm down as I feel so hurt, angry and upset that they have done this. I have pestered head office every day since this happened on the 9th September and today they finally came back and said that all the manager is willing to do is offer a discount to have it repaired. I really thought Lexus were a good company for Customer Service until this happened and feel personally let down over it. I've never ever opened a thread like this before in my life until today, thats how upset I feel and I've just got off the phone to the local paper as well who are interested in this story so I do hope it gets in the press.

Hi, I am new to this and feel so angry about what has happened to me that I feel as if I had to join this club and start up a discussion to see if this has ever happened to anybody else? 2 weeks ago I took my car into the Twickenham branch of Lexus for a full service and MOT. A walk around the courtesy car was carried out and all parties signed but this did not happen on my car. When I went to collect it, I was horrified to see that my lovely immaculate is 300 had been hit. To cut a long story short, the staff member responsible for carrying out the walk around had a record of the damage but this was not timed and nor was signed by me - obviously. After complaining to Head Office about this, I was told that the CCTV footage had been wiped out for that day at that time. Hmmm. I have been told today that the only thing they are willing to do is give me a discount to have the woirk done which is over £1000. I can't believe this has happened to me. I have been a customer with Lexus for over 6 years. I cahnge my car every 3 years and this is my 2nd Lexus and very very sadly will now be my last. I am disgusted with the service I have received regarding this and thats why I want to know if this has happened to anyone else, particulally in the Twickenham branch.