LNM2MFE2

After 6 years of ownership with a Lexus RX300 SE-L and GS430 both purchased from new. Both failed significantly in the warranty period. Dealer and Lexus GB tried but failed to provide simple customer service or live up to their "Pursuit of Perfection" strap line. In the end they are just another provider of nice cars. If you can live with this OK, but the hype and expectation that they set is their downfall. When, and it does go wrong, the recovery required is more than a bottle of average champagne and a call from customer services. In calibration, my expectations are no more that anyone else spending 40 to 48K on a vehicle. It is a big surprise when they go wrong and an even bigger surprise when the dealer and manufacturer cannot make a timely or confidence inspiring fix. Finally Lexus residual values was in my reality (fully understanding that no one buys a mainstream luxury car to conserve money) a total joke. Changing my cars every three years it was in the end amusing to see their own dealers offer the lowest bid on one of their top of the range cars in exchange for another of their finest. The solution for me in the end was surprisingly simple, buy a Mercedes. Mercedes is another often criticised manufacturer but in my experience with two totally fault free vehicles both purchased from new now in our household they are products from a manufacturer that deliver on their promise. I can only say after 6 years of feeling let down after spending a huge amount of money it is good to see my purchases depreciate miserably but reliably.