deemac

Funny you should mention floor mats. I noticed they were missing when haggling over my recent purchase. The saleslady promised to fit a new set. Caused the most awful rumpus. Couldn't get 'em from anywhere so she nicked a set from a brand new GS340. Apparently they're like hens teeth. deemac

I've just purchased a Y reg GS300 SE and it does EXACTLY what willisjw said happens to his car. I read elsewhere on these forums a while back that others have experienced the same problem, but no-one has said that Lexus had fixed it. That said, it's a lovely car. deemac

Servicing at Cambridge shouldn't be a problem. A gagage is a garage is agarage. It's the sales side which is operating at a disadvantage. HOWEVER.............. Apart from all this, Nick Hilton, Lexus Franchise Director, appears to have got a grip of the situation and has sent an e-mail acknowledging there has been a problem. One way of really asssessing the Group systems ethos is for LOC to track this one and test the sales sites in 7 days time. If it is no longer confusing, the Group has systems in place which really respond to customer complaints. If it don't, then the various e-mails are so much wasted ether space. Search Toyota (GB) and you will find they have spent a ruddy great fortune on something called Data Content Management, so, in theory, this ***** up shouldn't have happened. Finally, a big thank you to all LOC members who have informed and encouraged me in my quest. The genuine warmth of the welcome augers well for my future as a Lexus Owner. Derek McBride

Fair do's I got a handsome apology from Lex-Leics. But will they fix it. 5-1 they don't

The intro to the Cambridge site says:- 'The site of the new Lexus Cambridge centre is currently under construction at The Lakes Development, Coldham's Lane, Cambridge and we will be updating our news pages on this website with pictures and information as it develops. In the meantime both sales and aftersales divisions are located nearby in Coldham's Lane and are able to offer friendly, efficient and comprehensive attention to customers and visitors.' It don't say nowt about phoning up beforehand because they are in an impossible situation for servicing customers requirements. No salesman likes to start off his spiel with an apology for the mess he's in. In any case who reads the intro when surfing to buy a car. There's only so much time in the day. It should say in large letters, before every ad... ...........................PHONE US FIRST!!! deemac (now Gold Deemac!)

I only wanted to buy a Lexus. Why should it be so difficult. (for Ipswhich, (sic), see dealer reviews) I did all the usual research which I won't bother you with and turned up at Cambridge to see one they advertised on the Lexus site. Turned out, they were in chaos. All their stock is in some paddock miles away and couldn't be got at without prior notification. Apparently I should of phoned! Well, obviously. They were most apologetic but they were awaiting new showrooms, But if I could return 70 miles, tomorrow, they would dig it out and have it ready for a test drive. Lexus Leiceseter were advertising one I wished to see, but had to consult someone before informing me that it wasn't on site. It was at Birmingham. As I was now in Ashby de la Zouch that was another wasted journey. But, never mind, I found the car on the Autotrader Internet site under the Lexus Birmingham banner and a link which showed the dealer location. Ever been to Brum? Don't. Believe me, its another planet for a country boy like me, but, heh!, ......it was easy. Problem was, it was the Saab site. The Lexus franchise had moved yonks ago to the other side of Birmingham. Believe it or believe it not, the Saab Salesman actually got me to follow him through 20 miles of darkest Brum right to the door of Lexus Birmingham. By now, the wife had now gone into orbit, had her hissy fit, follwed by a coniption attack and had descended into hysterics. No car, but no car was worth it least of all a b......y company who didn't know where its cars were or where the depot was actually supposed to be. However she was chuffed with the cuppa tea and the car, in that order. If it had been a male saleperson, he would have been burned on the spot. Anyway, I bought the car. After all I had spent a fortune chasing around the East Midlands and I had to have something to show for it. The least Lexus Brum could do would be to give the Saab guy a drink out of it. I don't want to bang on, but unless somone in corporate Lexus gets a grip on the current chaos, the organisation has the classic signs of morbidity, brought on by a complacent view of their own importance, lack of focus on new customer service and a very careless approach to sales promotion under their changing circumstances.

Winkfield Cars............Maidenhead I'm put off already! regards deemac

I'm hanging my nose over a '99V Aristo but am terrified of getting a 'pup'.> What should I be looking for? What questions should I ask? Is there a qualified examiner/help I can call on in the London area? Should I ask my local Lexus dealer if he will service it for me or do they all go into spasm. All replies gratefully received. deemac

Go to Lexus Reviews, 'GS300', and refer to Justin Crockett's comments dated 22 DEc 2002. regards Derek McBride