Good evening
I thought I'd better inform everyone of the issues I've had with the Grom iPod adapter for the IS range.
2 weeks ago I ordered a Grom iPod control unit for my IS200 se Navigator (model year 2000). I ordered it from the Carputer-shop and fitted the unit as soon as it arrived.
As stated in the instructions, I check its operation before re-installing the OEM head unit etc, only to find that it didn't work. I tried all the different things mentioned in the instructions to try and get it to work but with no luck.
I then got in touch with the Carputer-shop (a guy called Richard) who asked a couple of questions relative to the fitting of the Grom unit and he agreed that it could not be a wiring issue on my behalf as the harness that comes with the kit is fool proof.
He then kindly offered to send a second Grom unit to me (before I had to send the original back)so I could try that one.
Once again, as soon as it arrived I went ahead and fitted it but to my disbelief it also did not work and in the process rendered my 6th Gen iPod classic useless and not recognisable to my PC.
Obviously, I got in touch with Richard again who could not believe what had happened and then went on to say that the best thing to do, was to get in touch with Grom themselves in California and explain the problem(As the Carputer-shop is just a distributor).
Due to the time difference, I had to contact them via email and after 5 or 6 messages they said I'd have to send the units back to the States for them to test (incurring postage costs and losing time).
Now I could understand if the units had been fitted for a period of time and then became faulty, but to expect someone in the UK to have to send 2 'brand new' units back to the USA for testing, I feel, is unacceptable.
There is obviously an issue somewhere with fitting these units to the IS200. I can't believe that 2 separate, brand new units could be faulty let alone cause a total failure of my iPod.
Now I have asked for a refund from the Carputer-shop, which I don't think will be a problem, as they have been very helpful about the whole issue. As for my iPod I think that I will be stumping up for a new one unless the Carputer-shop can sort something out when they receive the units back.
I just thought that this problem should be known by as many people as possible. Perhaps I've just been very unlucky, I don't know.