Hi everyone, took my car in to Lexus Bradford on tuesday to have the brakes checked as they were making a noise under hard braking. I received a call about an hour later and was told by service that the pads and disc were 'completely worn out, not 80-90% worn , completely worn out' and needed replacing immediately, I was quoted £316 for new front discs and pads, I was also told that my front tyres were very worn on the outer and inner edges and should be replaced at a further cost of £285. I told the service guy that I thought the prices were far too high and would get the discs and pads replaced by my local garage, I also stated that the tyres had only done 8000 miles and I found it hard to beleive that they could be so badly worn already.
So this morning I took the car into my local garage that I've used for years, he removed the front wheels and immediately stated 'theres bugger all wrong with those discs , theres at least 40000 left in them, your pads have had it though' , he then changed the pads at a cost of £57 (parts & labour) , he then inspected the tyres and again said that they were fine and would do at least another 10-15000 before needing a change.
As usual he gave the car a quick look over whilst it was on the ramps, immediately he pointed something out underneath the car that was so obvious only an blind person would miss, there was oil splattered all over the underneath of the car near the rear diff, he said that it looked like the rear diff pinion oil seal was on its way out and should be replaced. Now seeing as Lexus had the car on the ramps 2 days earlier and failed to mention this made us wonder what else they could be missing, we then discovered that the spare wheel had not been checked at the last service as it had not been lowered and rotated (to avoid chaffing on the underside of the car) and there was only 18psi pressure in it, also the rear pads were down to the metal on both sides and need replacing, Lexus bradford never mentioned the rear pads when they did the brake inspection.
I am left feeling less than satisfied by these findings and have contacted Lexus bradford who will be taking another look at the car next Tuesday, I feel that they have blatantly tried to rip me off with the front discs ,pads and tyres whilst at the same time failing to spot 2 major components that need attention .
Very poor service from a supposedly premium brand dealer.