Hi,
Recently my IS200 was involved in a fairly low speed spin which resulted in damage along the entire left seal, passenger door, left wing, front bumper damage (grill) and scratching ALL over from overhanging trees. (it wasn't me )
Anyway, I put a claim in as I'm obviously fully comp and sent if off to my local Lexus dealership with their own bodywork and paint shops. I was expecting a hastle free excellent job and was told they'd have my car for 10 working days.
5 working days later I get a phonecall saying my car is ready. I was shocked as it only took half the time to repair. When I went to pick the car up it was apparent that the job only took half the time to repair due to it only being HALF REPAIRED. They hadn't touched the bumper, the wheel in the boot that was mashed up in the accident, there was a dent "inside" the passenger door that couldn't have happened during the crash (insurance guys words - probably happened while they were re-skinning the door), scratches all over the car still, plastic trim on new wing was the old bit so it's dangling off and one of the most annoying things.....loads and loads of cutting back paste residue coating the entire interior of the car and INSIDE the vents, etc.
Obviously I was quite upset with this kind of service. They have my car at the moment and I am preying for their sake that it's back to factory condition just like before the accident.
Has anyone else been treated like this or do I just have sucker written across my forehead?
Cheers for any comments and sorry for the length of the post.