20K service carried out today by Lexus ******** to usual high standard, courteous service,valet inside & out, free courtesy car etc. For those interested charge was £144.50 labour, £71.19 oils & filter plus £8.75 for "environmental waste disposal", total £224.44 plus vat £39.28 giving a grand total of £263.72. Should add did not take Air Con service which they said was recommended by Lexus at 20K as this would have added £99 plus vat to the bill or the Brake Fluid change at £85 plus vat, the car is not 2 years old yet. Should I have had the Air Con service??
Gold Member discount did not show on invoice, when queried confirmed 10% discount reflected in labour charge. Did not discount parts "Lexus dealers only have 15% profit margin on parts so cannot offer discount " I think this is contrary to Gold Member Discount section info, no matter still satisfied customer.