Twitchy

Hi guys, thank you very much for your advice and the manual! My wife called them today and they have said they'd get back to us. If they don't an email to Lexus UK will be winging it's way to them tomorrow night. It is the dealer in Croydon. Thank you once again. Si

Contd To be fair he put me in his own car while mine was being repaired as we were going on holiday for the week. However they still could not give me the instructions for the ipod & I've had issues with the sat nav. After reading the manual I have no GPS signal so I have to return it again for them to sort out. I got it from the dealers to avoid this sort of hassle. Si

Sorry this might be a long post. When I first got the car I checked it over and found that the n/s/f tyre had a big chunk out of the sidewall, the o/s/r tyre was worn low & the n/s/r tyre had sidewall damage that had been glued back.(No advisories on the MOT that was done there the previous month) Also the Cd Player wasn't working. I paid for a IPod adapter to be fitted but they were unable to give any instructions on it's use. After speaking to the sales rep I was assured this would be rectified. I went down & left it with them for the day & they replaced the tyres and said they would be in touch about the CD Player. I left it two weeks as no one called me & finally got it back in the following week after chasing them up for the cd player replacement. When I collected the car the SatNav wasn't working & the Ipod stopped working., They also damaged various parts of the Dashboard & even marked the Steering wheel. I was not happy to say the least I got in touch with the sales manager who was very sorry & said that he would rectify the faults.

Hi all, I bought a used Lexus IS250 ago & have had a few issues with the dealer. I thought that their customer service was supposed to be second to none, however I do feel dissapointed by how I've been dealt with. I was wondering if this is now a common theme at the dealer? Si

Hi Mike, Croydon,

Hi all, I bought a used Lexus IS250 a couple of months ago and had a few issues with the dealer, I thought that their customer service was supposed to be second to none, however have been greatly disappointed with their service. I was wondering if this is now a common thing with Lexus? Si