lovejoy

1 minute ago, Fatts said:

Lovejoy usually a 2017 car would have been built in Japan around Oct -Nov 2016 and shipped over here such Car will have the latest Nav software at the time of assembly.

The new portal is meant for all Lexus customers irrespective of the age of car, if you continue to have difficulty registering, I think the quickest way to get this resolved is to contact Lexus UK customer service or if you are on Facebook you could write to them via this link. https://www.facebook.com/LexusUK/.

They would probably suggest a trip to your local dealership where am sure someone would help you with the set up. Regards

Thanks Fatts, I picked up the car on Friday. I never asked about map updates stupidly assuming it would be included for the first 3 years which may not be the case. It does seem like their site is buggy with constant error messages. What is strange is they only allow me to pick from 3 premium satnav systems, my system is the Lexus Navigation 15CY which I found out from here http://www.lexus-mapupdates.eu/Shop/Index  and isn't listed.  I'll give their facebook a try.

I have been able to register my car (MyLexus), but now it is asking me to register my car system. However, my system does not have connected services so I can't register it. So I am confused why there is not an option for my car system so I can at least get it to stop asking. I also can't find the so called eStore section. Also upon checking my car I also noticed that my SatNav says last update was 2015! Is this really the case for a 2017 car? I have a Lexus IS300h Advance.