Thanks Fatts, I picked up the car on Friday. I never asked about map updates stupidly assuming it would be included for the first 3 years which may not be the case. It does seem like their site is buggy with constant error messages. What is strange is they only allow me to pick from 3 premium satnav systems, my system is the Lexus Navigation 15CY which I found out from here http://www.lexus-mapupdates.eu/Shop/Index and isn't listed. I'll give their facebook a try.