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sanjb

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Posts posted by sanjb

  1. 13 minutes ago, royoftherovers said:

    Sanjib, I gave you advice on 11 September. Did you follow any of it ?

    Yes I did and thank you tried all avenues. Lexus GB advised THE MOTOROMBUDSMAN. As listers are signed up to them if they agree with me Listers have to abide by the ruling I was told. TMO have said they can help me . Just got to be patient. Seems like Listers head office didn’t care really as well.

    thanks all for advise. Keep safe

    • Like 1
  2. Hi all just an update Lister's Head office said they wouldn't be taking any further action and then Lexus UK said they couldn't help. So now gone to Te MotorOmbudsman who said they think they could help reach an agreement but will take quite a while due to Covid. Not holding breath but will keep trying only due to Listers Cheltenham implying i was lying.

    Love my car though.

     

    Keep safe everyone.

     

  3. 13 hours ago, royoftherovers said:

    Sanjb, your next Port of Call should have been with the Managing Director of Lister Group.

    Write (email) him explaining your concerns and include the photos you took to support your arguments. Tell him of your dissatisfaction with the Cheltenham Branch and what you want him to do about it.

    Inform him that as matters currently stand that you expect that your colleagues on the Lexus Forum will be wary of using any of the Lexus outlets that you are aware of being within the Lister Group (Coventry, Cheltenham and Lincoln) unless standards of customer service are raised to the level of the best franchises within the Lexus Organisation of franchises.

    Do let us all know how you get on.

    Thanks Roy trying to get a direct email but just going to Listers customer care for now.

  4. On 8/22/2020 at 6:15 PM, sanjb said:

    Sorry to hear that.

    I am having same issues with Lexus Cheltenham (Listers Group) with the condition of my car when i received it. When i went to purchase it , it had marks and scratches everywhere and the bumper protector was hanging off. They marked the cars faults with white wax and said they will all be sorted by collection to Lexus standards. So bought it and transfered money.. Collection day was when the lockdown started 23rd. So a 2hr train journey took took 4.5hrs. When i got there i nearly cried the car hadn't been even washed properly.

    Everywhere the white marks where , they're was light scratches. The top of the bumper now had 2 chips on each side where they removed the protector. I took a video and sent it to my detailer who just by video said about £500-600 to repair the damage they had done. I had to wait 1hr for them to clean it (which i should have got a supermarket car wash to do)

    I said this to the sales man who spoke to his manager and said literally "we will not be spending any more time on this and are happy to cancel the sale as others are interested.

    I had no way home really and due to my last one being stolen my heart said ill take it as it was an upgrade to my last one.

    I have twice claimed on insurance for the repairs to the bumper. I sent them an official report from my detailer ref paint thickness etc. Everywhere the marked and worked on had degradation. I sent an email to ask for them to at least pay for the paint correction as they caused the damage. Thank god i took a video of damage with white marks on and proves what i said (don't think they know i got the video).

    The reply "He explained that the car had been prepared to an acceptable standard for its age and mileage and that we would not be carrying out any further work on the car." 

    The difference in standards is unbelievable when i got the first one from Croydon i could eat my food off any part of it, Listers Cheltenham i don't think so

    I will now go to head office with this as have no other solution really.

    I love my 2nd Lexus it's now the car i wanted!!!  minus ceramic coating (for now) next month hopefully.

    New sound system and rear spoiler just waiting until i can use my number plate again and voila!!!!

     

    Update  Wrote to Lexus Uk on a thursday got a call on saturday from Lexus Cheltenham basically saying they would never send a car out like that so calling me a liar.(thankfully i got pictures before and after). The way he talked to me make me feel angry. Lexus uk say they cannot help me as Listers is a franchise but advised if not happy go to Motorombudsman. Wrote to them already, waiting for reply. Stay away from Cheltenham very rude i thought.

    • Like 1
    • Thanks 2
  5. Sorry to hear that.

    I am having same issues with Lexus Cheltenham (Listers Group) with the condition of my car when i received it. When i went to purchase it , it had marks and scratches everywhere and the bumper protector was hanging off. They marked the cars faults with white wax and said they will all be sorted by collection to Lexus standards. So bought it and transfered money.. Collection day was when the lockdown started 23rd. So a 2hr train journey took took 4.5hrs. When i got there i nearly cried the car hadn't been even washed properly.

    Everywhere the white marks where , they're was light scratches. The top of the bumper now had 2 chips on each side where they removed the protector. I took a video and sent it to my detailer who just by video said about £500-600 to repair the damage they had done. I had to wait 1hr for them to clean it (which i should have got a supermarket car wash to do)

    I said this to the sales man who spoke to his manager and said literally "we will not be spending any more time on this and are happy to cancel the sale as others are interested.

    I had no way home really and due to my last one being stolen my heart said ill take it as it was an upgrade to my last one.

    I have twice claimed on insurance for the repairs to the bumper. I sent them an official report from my detailer ref paint thickness etc. Everywhere the marked and worked on had degradation. I sent an email to ask for them to at least pay for the paint correction as they caused the damage. Thank god i took a video of damage with white marks on and proves what i said (don't think they know i got the video).

    The reply "He explained that the car had been prepared to an acceptable standard for its age and mileage and that we would not be carrying out any further work on the car." 

    The difference in standards is unbelievable when i got the first one from Croydon i could eat my food off any part of it, Listers Cheltenham i don't think so

    I will now go to head office with this as have no other solution really.

    I love my 2nd Lexus it's now the car i wanted!!!  minus ceramic coating (for now) next month hopefully.

    New sound system and rear spoiler just waiting until i can use my number plate again and voila!!!!

     

    • Thanks 1
    • Sad 1
  6. Hi all i just thinking of upgrading all speakers and put an amp in but am trying to confirm a few things

    I have premium nav with 8 speaker system.

    Front doors are they full range or not. 

    The rears seem to be full range.

    The dash are just mids & highs i assume

    Is the subwoofer controlled by front speakers or rear?

    Does any body have the actual amp ( in the boot) wiring diagram.(speaker wire colours ).Also if anyone knows how the amp is crossed over would be great

    I know this subject keeps coming up sorry if its a repeat. Any help or links to get decisive info would be appreciated.

  7. Hi all i just thinking of upgrading all speakers and put an amp in but am trying to confirm a few things

    I have premium nav with 8 speaker system.

    Front doors are they full range or not. 

    The rears seem to be full range.

    The dash are just mids & highs i assume

    Is the subwoofer controlled by front speakers or rear?

    Does any body have the actual amp ( in the boot) wiring diagram.(speaker wire colours ).Also if anyone knows how the amp is crossed over would be great

    I know this subject keeps coming up sorry if its a repeat. Any help or links to get decisive info would be appreciated.

     

  8. Hi guys just an update baby is gone but got paid from insurers already bought another one from Lexus Cheltenham. 2015 same colour leather pack (folding mirrors when you lock at last). They were supposed to clean a few bits up but actually ruined it more. waiting on reply from them. As have been quoted £600 for paint correction on the vehicle ironically at every point they were supposed to clean up.

    Spoiler on already just waiting for some paintwork repair then ceramic again.

    Waiting to find out whats happened to my infotainment system just gone blank.

    But i am soooo happy to be in one again.

    IMG_6236.jpg

    IMG_6245.jpg

    IMG_6243.jpg

    • Like 2
  9. Hi guys i'm back bought another car 3 months older and going to start again. I will not be defeated.

    I installed a new firmware of this site and all went as it should have. Then switched vehicle off and restarted and no screen display even usb sockets not working. Any ideas anyone what i can do.

    thanks all

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