S Dhuper

On 2/19/2019 at 5:05 PM, ilovemylexus72 said:

I just bought the genuine Lexus next base dash cam from lexuspartsdirect.co.uk. This is £100 cheaper than having it fitted at my local dealer and it only took me about 20 minutes to fit it.

This kit comes with everything you need and is excellent quality compared to some of the rubbish dashcams I have had before. The guy at LPD is really helpful, I think his name is Dan. He even gave me free shipping because the order was over £100. Check it out!

https://www.lexuspartsdirect.co.uk/parts/lexus-ls/lexus-nextbase-1080p-integrated-dash-cam/

Wouldn't it have been cheaper to buy the rear Dashcam  as well? On My 350H Takumi I paid £350.00 front / rear fully fitted by Lexus with a 32gb memory card . You obviously could have done it way cheaper because you installed it yourself, just a word of caution my 32gb card fills up quickly, I'm looking at a Kingston 128gb card from amazon, I did try Next Base cards but are asking silly money for it 

31 minutes ago, SH20 said:

RESULT !!

Now all you have to do is to make sure that your dealer ensures a professional trimmer is used to fit it.  Not saying a dealer in house technician couldn't fit it but you want a pro to do this job to guarantee the new cover is stretched fully. 

Thanks, 

Is this something I can request to have a Pro fit the seat cover? Although on their attempt to steam the Leather seat, I would assume they removed the seat cover first to steam it, but they did a good job refitting the cover. 

On 3/27/2024 at 6:16 PM, S Dhuper said:

I'm going to call them on Monday and see what they say, that's what I thought originally the seat cover is too loose. 

Your seats looking good for a six year old 

Hi Everyone, 

An update, 

I rang the Dealer told him I've waited a long time, but seat is still the same. 

They asked me to bring the car in so they can take pictures of the seat, which was yesterday, today I got the call from them saying it's being approved by Lexus UK for new Leather seat cover for the whole seat. They said it'll take about 4 weeks because the covers are  coming from Japan. 

1 hour ago, SH20 said:

Sudershan, I refer back to my opinion in that the seat cover when fitted at the factory wasn't stretched  enough when it was fastened to the frame.   Look at any YouTube video which shows a factory built car in the leather/trim area of the factory and you will often see trimmers  pulling the covers taught before they secure  in place.  The seat covers are all built to the same pattern/size so there would be no variation in size, i.e  a smaller or larger seat cover.  

 

If the cover is not stretched enough then further down the line, a few months in your case the small amount of slack will allow the cover to move.  If it can move then creases are the result.   I agree with Boomer54, this is the dealer trying to fob you off with the cheapest alternative to what the seat really needs which is,   either the complete dismantling of the seat base, re stretch the cover and secure it or if it were me I would demand a new seat cover.   A professional trimmer would take this problem in his stride and fix it permanently.  

The photo is of my driver's seat which is 6.5 years old.   It is a LS Premier model the equivalent today of what they now call Takumi level.  It is semi analine leather like yours and has done 34,000 miles and there are  no creases or issues with the leather.   

Send a contact form off to Lexus via their website and complain and tell them you feel you are being messed around by the dealer.  Just how many more weeks does this dealer want to string this out?

    

 

 

 

 

I'm going to call them on Monday and see what they say, that's what I thought originally the seat cover is too loose. 

Your seats looking good for a six year old 

8 minutes ago, Gary H said:

Many thanks for the update, I was wondering about this thread only the other day and where we were up to with the case... 

I had a feeling that steaming the seat wouldn't really work but didn't want to say anything at the time in case I was proven wrong. I could imagine a steamer flattening out the creases for sure, but not actually doing anything with regards to the marks caused by the creases - which looks to be the case judging from your pictures. 

I'm happy that they suggested it as an option to begin with but now it's become clear it really needs a new cover (I'm surprised to hear that they are just covers...). This is something that I would be perusing, personally. 

I'll Leave it until Monday and give them a call, even I was surprised being a seat cover, but she showed me the Zipper, if you open the rear door and look on the side of the seat you can see the Zip 

18 minutes ago, Boomer54 said:

I don't understand why leaving it any time at all would change the current situation. The heat is supposed to basically tighten the leather at a structural level (fibres). However, when the heat is removed and the temperature of the material normalises the effect stops and you are left with whatever you have got. I see no logic in the agents suggestion.

You have my sympathy on this one. I would be unhappy to be buying leatherwork to see it degrade that quickly.

Hold out for better.

Thanks for those kind words, with the money I spent on the 350H Takumi I could have gone for any of the Germans, but Lexus is supposed to be the best of best for Luxury, Refinement, Reliability only time will tell, this could be just a one of, the Passenger seat is in immaculate condition and it does get used a

1 hour ago, Pm4 said:

Any comments on the results after the steam treatment? 

Hi Guy's, 

Was busy at work, this is how it went :

Dropped the car off on the 19th and was given a Loan 23 Plate UX 250H Sport, got a phone call telling me this Steam machine will be coming on the 20th. 

Got a phone call saying it's done, so I went the next day, I was very disappointed after the treatment the creases were slightly visable, but after a week they're back to how it was. 

I told the service agent the creases are still there and she said give it a couple of months, I'm not waiting that long I'll give it couple of days. 

She said something very interesting "Are you guys aware that the Leather seats on the Takumi are just seat Covers" 

She said the 1st attempt is to steam the crease out, which it didn't, and the next is to change the Leather seat cover, and not only that steaming the cover they left a couple of scuff marks. 

I'm sending some photos, you can compare the photos of the seat from my first post to this one 

Hi Good morning, 

I just dropped off my car and given a 23 Plate UX loan car (actually not bad) I was told by one of the agents they're going to (Steam The Leather Seat) that's the first thing they will do, that's all she said, they'll call me at the end of the day for an update, also we'll keep the car definitely for 2 day's but it could be 3 day's. 

6 hours ago, SH20 said:

Forgot to ask but isn't the NX350h trimmed in Tahara  synthetic leather?  Shouldn't really make a difference in how to tackle the creases but it would be odd that the synthetic material has creased in this way.  It generally remains very smooth as I had a ES300h once.  

For the Takumi models like mine they come with Real soft Leather 

6 hours ago, SH20 said:

Sudershan

If I was in your shoes and before the car goes in on the 19th March I would find on the internet close to you a vehicle trimmer who does leather work on cars.  There are plenty of specialists who supply their services to the likes of main dealers and as previously mentioned the Lexus dealer wouldn't undertake any rework of the seat cover  themselves but use their favourite specialist and sub contract the job.  Even if the dealer gets approval for a warranty claim they will farm the job out and only remove the seat and get the specialist to collect it.  My guess the dealer will  look at your issue and either reject the fault under fair wear and tear or decide to get an opinion from their specialist who will price the job and then the dealer could submit a warranty claim to Lexus.  

The benefit of asking an independent trimmer a question  "How would they deal with the early stages of creasing in the material"  will be specific  and the specialist will be able to tell you what needs to be done to remove the creases.    Your Lexus dealer won't have the skill set to strip and rebuild the seat cushion, that's outside the remit of their Lexus technicians.    This is skilled work and expert knowledge of seat construction is needed and only trained trimmers who have been doing it for years will answer the question.   Ultimately this fault has to be overseen by the  dealer in order to honour any warranty issues going forward on any other matters that might arise with the seat.   If you chose to authorise a repair yourself the dealer could reject any future claims  you may have regarding this particular seat.      You are in London and I'll bet there are more trimmers serving the Motor Trade than you can shake a stick at.  A bit like good tailors who are everywhere. 

Wow you know your stuff, I really can't imagine them rejecting this under wear and tear, I've only done 1200 miles!!! I always thought Lexus customer service was top notch the best, so I'm hoping they fix my seat 

4 hours ago, Boomer54 said:

I think you are asking the right question ,but to the wrong people. Ask the dealership exactly what they are intending to do before they do it. As mentioned in an earlier post this won't be an inhouse job as it requires specialist skills and equipment. Obviously take pics of the seat and indeed the areas around the seat so that you can clearly show the condition it was in when you left it in their care. Just a precaution.

He wasn't saying much, but closer to time I'll ask him again, I'll be sure to take plenty of pictures, they can do 1 of 2 things either replace the seat (which isn't happening) or repair it, if they are repairing it, it should be done by some specialist's. Thanks 

On 2/8/2024 at 3:51 PM, S Dhuper said:

Hi there, 

I've got a 350H Takumi Sep 1st 73 Plate, My Driver seat is showing signs of Leather stretching and kind of lines or folds. 

I went today to collect my 2nd Key Fob and while there they also had the Locking wheel nuts which they fitted. 

I saw one of the service agents and told him about the Leather seat he said it's just wear and tear, I said my car is only 5 Months old this can't be happening, there were 3 other NX350h parked in the yard none of them had this stretching marks, he just kept repeating there's nothing wrong. 

I saw the salesman who sold me the car to his credit he was understanding he took some photos of the seat and said he'll send it over to the warranty dept and he will contact me of the outcome, I am sending some photos of the seat so you guy's can see and give me your thoughts. Thanks 

Hi Everybody, thanks for all who replied. 

Just an Update, 

Got a call from the Dealer today telling me my car is booked for the 19th March at the Dealership, they will keep the car for a few days so that some technicians can look at the seat, a Loan car will be given to me. 

Any thought's on this guy's, are they're likely to repair the seat?

22 minutes ago, Gary H said:

Mine is the same age as yours @S Dhuper and my driver's seat (hazel) is still pretty much perfect - so this is certainly something I would also be perusing. Obviously I can't comment on yours in terms of milage to compare, but I'm up to 3400. 

From your pictures, this is something I'd expect to see on an example that's a couple of years old. My previous UX was starting to get like this when I traded it in - but that was just shy of three and a half. At around this time, I deemed that to be reasonable wear and tear. 

With regards to my NX's driver's seat, all I have is a few very minor creases starting to develop on the right hand bolsters - which you'd rub up against getting in and out the car. By minor - I mean you have to literally put your face to within about six inches of them to see... 

Hi Gary, My car's only done 1100 miles, I took it easy for the first miles so it's barely run in, the passenger and the back seats have no issues they look brand new, I'm just waiting to hear back from the Dealer 

Hi there, 

I've got a 350H Takumi Sep 1st 73 Plate, My Driver seat is showing signs of Leather stretching and kind of lines or folds. 

I went today to collect my 2nd Key Fob and while there they also had the Locking wheel nuts which they fitted. 

I saw one of the service agents and told him about the Leather seat he said it's just wear and tear, I said my car is only 5 Months old this can't be happening, there were 3 other NX350h parked in the yard none of them had this stretching marks, he just kept repeating there's nothing wrong. 

I saw the salesman who sold me the car to his credit he was understanding he took some photos of the seat and said he'll send it over to the warranty dept and he will contact me of the outcome, I am sending some photos of the seat so you guy's can see and give me your thoughts. Thanks 

On 10/17/2023 at 10:50 AM, CGJ said:

...you're quite right Paul, hence my reluctance to try it🙈😬

I was also reluctant to try it on my 350H Takumi, but when finishing work the work car park was almost empty, so opened the app turned on the Location, then unlocked the car, then the app asked in which direction, I chose straight then with your finger I started going conterwise and my 350H started coming forward, as soon as you slow down the circular movements the car stops immediately. 

20 hours ago, Ken R said:

£365!

That's absolutely shocking!!!!! Could be because not all of the tyre shops have this size 

1 hour ago, Scotlex said:

High mileage people tend to only fill up when empty.

I normally fill up when below half as my local station is quite unreliable and often runs out of fuel.

Anywhere in between is perfectly fine but do NOT run out of fuel.

Normal Unleaded petrol will be fine.

Thanks for that, I think when you hit 1 bar it's time to fill up 👍

23 hours ago, Ken R said:

Yes. Fortunately I was close to Lexus Edinburgh, phoned ahead and they were ready and waiting for my arrival! They did indicate that a repair may be possible however after inspection it was deemed non repairable. They had Bridgestone Alenzas in stock so fitted a new one and I was on my way again in under an hour. I'm never keen on just fitting one new tyre - I'd rather fit in pairs - however at a 'top dollar' price and with c6mm tread on the opposite side I'll restrict it to one this time! I could have got the tyre significantly cheaper from other retailers however I wasn't prepared to wait for a minimum 4 days!

Hi Ken, how much did the tyre cost you?

Finally after 6 weeks and 360 miles of stop/start traffic with no dual or motorway driving, I'm on 1 bar now just 2 questions 

Should I fill up now straight away or wait till the warning light comes on 

Do I use normal Unleaded Fuel? Or the supreme fuel, I think the dealer did mention normal Unleaded, I just want to make sure. Thanks 

36 minutes ago, Deb said:

Just the run flats are Bridgestones and our dealer told us that the ride is actually harsher on the run flats 🤷🏻‍♀️ 

I have to disagree, my Takumi on 20 inch rim, the ride is good any uneven manhole covers the car just glides over it 

6 hours ago, S Dhuper said:

Thanks I'll try the Huawei forums, might get some answers there, I did Google it but nothing definitive, thanks 

Hi Andy, 

The cable I was using I got it from amazon, like you suggested try a different cable, so I used the oringal usb cable that came with the phone and "Bingo" I connected straight away to Android Auto. Thanks 👍

1 hour ago, BonzoSPB said:

My Samsung S21 had issues connecting to Android Auto until I noticed that there was an update for AA on the phone which solved the issue.

I've done the AA update but made no difference 

1 hour ago, Ken R said:

I had connectivity problems between my Huawei and my previous NX300 so it may be a phone issue.

Definitely a phone issue because it's a Huawei 

3 minutes ago, Andy B said:

I'm not sure to be honest. My phone is a Samsung (running OneUI) which works perfectly - with or without the AAWireless adaptor.

I assume that you have Googled the problem or visited the Huawei online forums?

Thanks I'll try the Huawei forums, might get some answers there, I did Google it but nothing definitive, thanks 

2 hours ago, Hayzee said:

Have you tried it with a different cable just to rule that out first?

Hi Much, 

Could it be that simple, I'm at work now, when I get home that's the first thing I'll do.