Garyp573

Thanks Herbie, I'll certainly do that as I would be interested in seeing your carlink kit in action (unless you binned it!)

The year has flown by which meant that it was time for my Rx450 to visit the dealership to lighten my wallet and carry out the car's 3 year service and after last years experience with Lexus Carlisle I was somewhat on my guard... However, following a conversation with Herbie I went to Preston this year and things really couldn't have gone better (other than the actual journey from Cumbria - flooding and closed bridges adding hours to the travelling time). We were met at the door by Roy who had obviously done his homework and addressed us by name (nice touch) and with Jodie looking after us for the vehicle service the overall process/experience was like night and day compared to the experience we had with Lexus Carlisle... We shall definitely be back to Preston next year (just hope the weather is better)!

These are the tyre readings at 16,728 miles as recorded by Lexus: Its good to see that they report slight uneven treadwear for the NSR tyre 😑

😂 A very good point sir, as a bonus I have family in that part of the country so could easily combine the trip...

Hi Rutland & Barry, my thoughts exactly - I purchased a tyre gauge and carried out my own check and confirmed the numbers. It is a strange one as I always keep my tyre pressures the same at 2.6 bar and wouldn't expect this kind of wear. It could be down to a tyre defect, I will change the fronts to a different make/model and see how they perform (the factory fit Dunlops are an eye watering £360 from Lexus and difficult to get hold of!). Looking forward to any comments /reviews on Lexus Preston as Teesside are a little too far away from Seascale! Once we start some sort of normality I will take the car to a specialist and get a geometry check and will update the forum accordingly.

Thanks Roy, Carlisle have let themselves down massively fortunately Lexus customer services have been brilliant in dealing with Carlisle. Other than the call back from Dougie and 3 calls to try and sell me up to a service plan I have heard nothing from them which is a disappointment. I will now go to Preston for my servicing needs as I would struggle to trust Carlisle.

You guessed correctly! Shocking service from them, not even an apology for missing the service items but happy to relieve me of £520. Thank goodness for Lexus customer services who picked this up for me.

This is the first time I have felt necessary to write a review on my recent service received from a Lexus garage (located in Cumbria). My car a 2019 RX450h was booked in for its second service (major), I dropped my vehicle off at Lexus and a Toyota Yaris was provided to me as a courtesy car (the dealer didn’t realise that I had requested a courtesy car so I had to hang around whilst they found a suitable car) other than that the handover went ok. I picked up my vehicle following the service and was initially concerned with the inconsistent tyre tread wear. This was recorded as follows: Year 1 at 10,000 miles Front tyres NSF 5.10 OSF 5.50 Year 2 at 16,000 miles Front tyres NSF 2.50 OSF 4.00 I raised this concern with the service representative and asked why the tyre wear would be so inconsistent across the tyres and what could be the reason for such a huge amount of wear in only 6,000 miles. He was unable to answer my questions and the mechanic had left no notes. I also noticed that the 4 wheel alignment check hadn’t been carried out even though this is part of the 2 year (major) service schedule. I did ask why it hadn’t been carried out but again the representative didn’t know and his solution was for me to take my vehicle to a Kwik Fit garage and for them to carry out a tyre inspection. On a separate complaint the so called “complementary valet” carried out on my vehicle was extremely poor with the interior of the vehicle covered in dirty marks and smelling like a wet dog as if it had been quickly wiped over with a dirty cloth. After arriving home and going through the paperwork I also noted that the front/rear differential oil hadn’t been changed and the charcoal canister had not been inspected as noted on the service sheet. I emailed the service principle (Dougie) who called me back to explain that the items I noted were actually no longer part of the 2 year (major) service for my model and that Lexus had failed to supply the dealership with the correct paperwork/service sheets. He could not comment on why my tyre wear was so poor other than taking it to a tyre specialist. He apologised about the valet and said it was a known issue with them. I even had to ask why they still continued to use them to valet their vehicles with such standards). His explanation didn’t really sit right with me so I contacted Lexus customer services for clarification. It turns out that the three items mentioned (diff oil, charcoal canister and 4 wheel alignment check) all should have been carried out as per the service schedule supplied by Lexus. Lexus customer services contacted the dealership who have since collected my car and carried out the missed items (whilst also completing the recent recall service). I am still none the wiser around the tyre wear as the dealership didn’t supply the alignment paperwork. To say that I am disappointed with the Cumbrian dealership is an understatement. The service principle at best incorrectly understood the service requirements of a Lexus RX450h (model 2019) or lied to me. I will from now on use another Lexus dealership for all future business. What makes it worse is that this was the dealership I bought the vehicle from in the first place....!