Supraman22

On 2/18/2021 at 12:38 PM, Dave Malia said:

Hi all

 

New to this forum, but have read the problems with the Lexus Wi-Fi 

I am having a nightmare with trying to top up with a Wi-Fi subscription, I have apparently used my allowance within 4 months !

Not sure how that has happened! as I only play music from my phone and receive emails.

anyhow, I have tried to set up a subscription using Lexus link, but after inputting my card details it says

"something went wrong while doing the purchase" (not grammar I know)then just hangs.

Has anyone on here completed a subscription to, I think its EE, and managed to carry on being connected to wi-fi or is this a bigger problem for Lexus UK

HI I am having the same problem on my NX the subscription service is not working and Lexus Customer service have been working on this for a month. 

Last year I had the Wifi Hotspot added to my NX, my previous car a Land Cruiser amazon V8 had one and it was most useful, all you did was add a sim car. I expected the same when I ordered one but SNOWS Exeter placed a unit which actually had not been officially released in the UK and it took three visits to Snows , for me an hour each way plus multiple calls and email's with Lexus Customer service and Snows and finally it worked and quite well for the first six months and now I have to purchase new data but the online payment service  or via the Lexus App does not work. Lexus Customer Service department have been dealing with this problem since 5 March 2021 and still they cannot resolve, Has anybody else experienced this problem as understand from Lexus CS I am not the only one with this issue and have you been able to resolve?