@eight I have yet to experience this so-called legendary customer care from Lexus.
At this point, I am refused a car courtesy car from Lexus. They said it would take at least a week before they assess the damage.
I didn't add a courtesy car to my insurance because I paid for a breakdown service with Lexus, which offers a car in case of a breakdown etc. I also paid for a service plan which also gave me a car when I went for service.
Leaving me in limbo, I have no way of taking my kid to school due to our location.