hi everton,
as far as i know the warranty only covers u upto 5yrs or 100,000miles so u could try what i did, it's pretty much detailed in my post just before yours.
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"the car needs to be on, turn the stereo off then look under the bonnet on the front passenger side and there should be the fusebox, on the inside of the fusebox cover the fuse's will be marked, just take the radio no.1 fuse out and put it back in, after which the cd shuttle does a complete reset and spits out your clogged up plastic."
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otherwise i know there are other msgs on this board and in the workshop section of this site that could possibly help.
best of luck.