ZackLuk

Thanks all, and apologize for asking the stupid questions. Question is solved.

Very much appreciate the great support from the members here. 

19 minutes ago, KoeNX said:

It should be at the infotainment display with the same row for climate control. 

Thanks mate.

I ordered the Premium Pack. However, I cannot find the heated steeling wheel button. Anyone can advise please? Thanks.

Is the technical spec (e.g horsepower etc) of demonstrator and testing car in dealership same as the vehicle from factory order ?, or it might be downgrade in the power output?

My dealership (the one in London) is not good. Not proactive to update, and even no reply after my email. I don't have expectation on the ETA. From originally May to August to September (my order was place in mid Jan). I already placed an order for another model from Mercedes, whoever faster to deliver, I'll take that. I know Lexus is better however reality does not allow me to have infinite waiting time for a vehicle unfortunately. Perhaps I can sell  the brand new Mercedes after 6 months usage then the ETA of Lexus can be delivered in end of 2022 or Q1 of 2023 in worst case. Sigh.

4 hours ago, KoeNX said:

After 6 months of waiting, happy to say that my NX is build in progress stage despite the current situation. The dealer given an estimated date on 27th May. Two more month to go....

Congrats. 

May I know the progress of of each stage was being updated step by step?

or it was one-shot to get update from order in progress to in transit?

1 hour ago, Caspa said:

Only requirement was that I had to provide it in writing. They obviously did it through gritted teeth as they were losing a sale, but nothing they can do about due to consumer rights.

The delivery date not being due is completely irrelevant and so just the sales persons trying to not lose a deal.

Many people ordered before the demo vehicles were available and so orders were always seen as test drive dependant.

Interestingly my deposit was paid to Lexus UK but my refund came from the dealership itself (Steven Eagle).

The reality is you can cancel for no other reason than you simply changed your mind!

Thanks Mate for your advice. I believe Lexus is really a good brand producing great cars. However, long waiting time in UK without commitment is really desperate. 

8 hours ago, Caspa said:

Agreed, all about the deal being locked in. 

I think the next update will be bad news after seeing the earthquake. Renesas have closed three of their factories so further semiconductor supply issues for us all!

Yeah, I was refunded after securing a better deal. 

 

May I know how you can ask the dealership to refund? 

I did but his reply was that my estimate delivery date in the signed order form is not yet due. However, the Lexus official website mentioned the deposit can be refunded. Although the deposit is not the big amount, I want to know the consumer's right of cancelling order. I need the car for daily life indeed.

Thanks.

In the Lexus official website, it states the 500 deposit is refundable if the consumers change their mind. Is it really easy to get it refund from the dealership in reality? Have anyone experience on this scenario ? 

My order was placed in middle of Jan, original due end of June, then move to August, and now seems September. Really frustrating and the date might be changing again. I consider to cancel the order to buy another brand.