GeoffNX

15 hours ago, malcolmw said:

We have found that the Remote Climate causes your in car climate settings to be overriden by the remote command and you have to reset them to your desired setup afterwards. Possibly unrelated but today we got "cannot load profile" for the first time in ages. Who knows?

It certainly leaves the temperature up to the setting the remote defaults to which I always turn back down to 20. I haven't noticed it requiring a reset though.

I've used Remote Climate a few times during the recent cold weather to defrost the windows before I go out to the car.  If I do that I find that a few minutes into starting driving the display tells me that it can't load my driver profile. To solve that I have to stop the car and re-enter my password.  If I don't stop and enter the password it keeps on knocking me out of apple car play (which I use for sat nav as the lexus app is still not ready) and displaying the nag screen.  Very frustrating.

I can give an update on the story so far on my Unconnected NX450H+. Customer Relations sent me a message in October to say that there appears to be an issue between the telematics unit in the car and their servers. For that reason they will be in contact with the dealership to arrange to have it replaced. Well it's been in twice since then. On both occasions I was expecting to have the telematics unit replaced.  The first time the service manager told me that unecpectedly there was a delay receiving the unit but they needed to do some more diagnostics. I heard nothing more so January I went into the dealership to find out what was happening. Bingo they looked and the unit was due in the very next day so car booked in. I took it in and was told that they had been told to send it back because this unit is too expensive for the dealership to accept in as a warranty replacement.  Yes you read that right and I am beside myself with anger.

An update from me. My local Lexus dealer had the car in for investigation into the connected services issues on 30th August. They spent the day collecting data to share with Toyota and said they and Toyota were totally confused. So my status is still as it was when I took delivery. The Lexus Link app fails to record most journeys, has no idea where my car is and try as I might, I cannot see that there is any way to send a journey to the car sat nav from the app.  At lease the app seems to connect now and works for charging functions but beyond that it seems hopeless. Oh and they still have the Km/Hr  MPH conversion error in the maximum speed parameter on the My Lexus page.  Such a simple fix taking months for them even to confirm that they understand

On 5/23/2022 at 12:00 PM, GeoffNX said:

I have had my NX 2 weeks now, the car is great but its interaction with the Lexus Link app seems fragile. Since Friday the app has stopped showing my trips in the Hybrid Coaching section. I have not changed privacy settings and the app knows the car location so I am wondering if anyone else is having the same problems.  There is no obvious way to send a destination to the car satnav and the app often fails to load too.

Things are getting worse. The app frequently will not connect for hours on end and I have a feeling that this connectivity being so fragile is the reason the car does not communicate its position. Just what is going on with the servers Lexus? The car is great but the app is woefully fragile.

13 hours ago, royoftherovers said:

You haven`t denied it then Geoff ?

🤥

As a careful driver who observes speed limits and drives to obtain maximum fuel efficiency I was amazed when I logged into the My Lexus portal to see that they have recorded me driving at up to 119MPH. This statistic is on page 2 of the driving Analytics section. Anyone else see the same issue ?

I'm glad this is not just me, thanks to all who replied

I have had my NX 2 weeks now, the car is great but its interaction with the Lexus Link app seems fragile. Since Friday the app has stopped showing my trips in the Hybrid Coaching section. I have not changed privacy settings and the app knows the car location so I am wondering if anyone else is having the same problems.  There is no obvious way to send a destination to the car satnav and the app often fails to load too.