Akash

They were slow puncture.... so it was only after not driving the cars for a few days that i noticed.  No, definitely not aware of anything untoward with the car - just the usual spiel that car is in great condition etc.....   I sent so many emails - almost pleading for just a reasonable response - it was so stressful.     The only way they agreed - was when I took it to BMW Inchcape to prove it - left the car there for a few days and they saw that 2 tyres had gone flat.... the BMW inchcape person then contacted this "senior" guy - and then they agreed to replace tyres...... but still had not acknowledged other issues.

Roy , thank you - I  will contact you.  I also thought the same re Lexus not wanting an unhappy customer...but this "senior" person just stopped responding...by which time i was just fed up..and had run out of energy after fighting this for about 6-8 weeks.  i did log all of this on something called Resolver...but that did not seem to amount to anything.   

Anyway, thanks again, all.

Hi, it was Lexus Nottingham.  (But I live in Reading) The initial sales person just put me in touch with someone more “senior” and my goodness was he awful.  I literally had to prove my tyres were flat … they did not accept my photos…and finally got the help of from the BMW Service Guy who was sympathetic.. he worked in a BMW branch that was part of the same group.  I tried to complain and they would not even respond…it was just atrocious.   I just wish I had a legaL background to threaten some sort of legal action.
 

  … thanks for the supportive comments! 

Hi, ok...thankyou.  i bought it 2nd hand from a Main Lexus dealer ...but the customer service was so poor.... they sold me the car with 2 flat tyres, a boot that does not close properly...and it took such a big fight  to get the tyres replaced .....i was so incensed/disheartened ....that when this happened a few weeks ago...I was not confident that they would consider helping.....hopefully they will !!         

Thanks for the replies

I attached a small video as well

When i turn my car on, the Sat Nav screen flips up - and then there is a continued motorised whirring sound coming from the Sat Nav mechanism.... would anyone know if it ought to be covered by the warranty.      It has not been obviously damaged in anyway...and i bought the car from a Lexus main dealer about 11 months ago (so within the 12 month warranty).