bgb

3 hours ago, Andy B said:

I had the software upgrade on Tuesday. Since then none of my journeys have been recorded in the Lexus Link+ app and the "find my car" facility is not working either. Both worked fine before the upgrade.

Anyone else having the same issues?

Yes, me too....

So far underwhelming in terms of any new functionality, was hoping it might include the long awaited wireless AA but no.  Hopefully it will fix the profile sync error which I have twice this week already (pre update)

17 hours ago, Gaazzared said:

It’s the advance options that have just been added below these options. The climate control/lock and unlock have been there for a while. 

Same issue as the Door Lock/Unlock feature for me, I can only use unlock if the vehicle was locked with the app.  If the vehicle has been locked via the key fob, it cannot be unlocked with the app whether Doors or Boot, just generates an error about the alarm.  Lexus told me this was how it is so should be the same for everybody.

On 1/14/2024 at 8:34 AM, szhrmp said:

I got it installed by these people: https://ghostinstallations.co.uk/  - no issues with the device.

I also got them to fit a scorpion tracker which did not work at all, and I think is not compatible with the hyprid lexus.

Company Car Insurance stipulated we had to have a Scorpion Tracker installed which they did and not had any problems.  Don't know if there are different models though.

4 hours ago, NemesisUK said:

Did you have the car in the Ready state?

Nope, hopefully won't make that mistake again, was literally 5mins tho....

4 hours ago, Hayzee said:

Has the car not been used very much recently Jon?

Constantly in use, just a combination of me being stupid (i've read all the posts in this thread!) and the circumstances of quickly trying to fix something before the road trip (obviously I'm blaming the profile error for this!!)

Aagh, happened to me this morning.  I was only in the car because I was sorting the dreaded profile error for the wife before she set off for a 250 mile road trip.  Can only have been 5 mins.  No jump leads so had to wait for the AA. Wife not happy as 1.5 hrs late setting off!  So many little things spoiling the experience of this car.

+1

Present on the FSport NX 450h+ Nov 22

21 hours ago, Harrier Man said:

I hope your dealer is correct Magnus. When I got my car in September 22,  I was told to expect wireless android by the end of the year (2022)!

Q1 2023 for me.  I'm beginning to wonder if OTA stands for something else?!

Fact is, should not have to be resorting to a dongle with a car of this cost and supposed market segment.  Come on Lexus, sort out what you have been promising....

So, given the seemingly mixed responses here regarding the ability to lock/unlock the NX using the app if the vehicle has been locked with th fob, I raised this issue with Lexus, response is below.  If anybody's experience is defo in contradiction to this, let me know.

Oh, and for good measure, they then decided to reset the account and remove the Car from the app

On 8/10/2023 at 5:24 PM, Harrier Man said:

I took my inlay out to see how much space there was. Not enough for a spare wheel but certainly a useful space. A revised inlay would be a good idea.

Thanks for the test, that confirms my experience.  Question is, is the car alarmed when locking with the App?  App functionality only seems to be of use if you park up and walk off, forgetting to lock the car.  Had a beamer before and managed to lock the keys in it.  Fortunately the BMW app didn't care how the car had been locked!.  Sure I read somewhere that it's not possible to lock the lexus with the keys in it so that's something!

4 hours ago, John Yossarian said:

I have just downloaded it (thanks @Imgo for starting this thread) and apart from not being able to send a destination to the car's satnav everything else seems to work well. I can unlock and lock the car remotely now, something that I was not able to do with the old app. The download and installation were smooth (iPhone) and although it did not recognise my mobile on the system when I used my email and password it all came together. 

The only missing (for me personally) thing is the use of the map for future destinations and its transfer to the car SatNav.

Hopefully it would not take long.

The SatNav is another story on its own but I do not know whether there is a thread about it. On a few occasions it would take me to a dead end roads and this can be quite risky if you are under pressure and on the clock to reach a destination. I still cannot believe Lexus would not sort this out, especially when nowadays the tech in this segment has advanced a lot.

Does the app unlock function work after you have locked the vehicle with the Key?  If so it may be a point of difference between Android and IOS

42 minutes ago, bgb said:

Unless I'm missing something, doesn't appear to give any more functionality than the previous app.  Agreed the layout is better but still miles behind the competition.  Am awaiting the car arriving home to test the remote lock/unlock function.  Can't see any option to send nav to the car even though it lists this on the lexus website.

So it would appear that the app unlock will not work if the car has been locked with the key which according to the notification seems to be because of the alarm being set.  It does work fine if the car is locked with the app but I then wonder if the car is alarmed using this method.

Flashing the hazards works well!

Unless I'm missing something, doesn't appear to give any more functionality than the previous app.  Agreed the layout is better but still miles behind the competition.  Am awaiting the car arriving home to test the remote lock/unlock function.  Can't see any option to send nav to the car even though it lists this on the lexus website.

13 minutes ago, imgo said:

My NX350h is a MY24 spec, you can not do wireless AA, only with the USB cable, have tried.

Ok, thanks for the update, that is both reassuring and frustrating in equal amounts 🙂

Do we know if the MY24 Spec is now Wireless AA or if a cable is still required?

10 minutes ago, imgo said:

My wife would divorce me if I started looking for live webcam feeds, you shouldn't have told me this !!!

Just make sure she doesn't catch you.....and clear your internet history!

21 minutes ago, imgo said:

"My name is Michael and I am addicted to a shipping location app"

I just needed to tell someone.

My NX350h Takumi is on the Marvelous Ace,  just left Singapore, next destination Suez Canal. 

Don't worry Michael, you only need to be concerned when you're thought process turns to "oh, the ship is going past Gibralter, that must be close to the coastline, wonder if there's a live webcam feed somehwere nearby???"

It looks like you seem to be at the purchase stage rather than the purchased stage.  I just ran thru purchasing the map albeit for the NX 450h.  This was a zero cost option but still had to select vehicle > add to cart > complete billing info then took me to a purchased page as per screenshots.  Hope that helps.

Likewise, factory fit on Feb 22 order, delivered Dec 22, don't recall the cost though, it's a company car so disappeared into the monthly fee..

Make sure the root of your USB drive has the folder structure MAPUPDATE\ALL.  Sometimes when you extract a zip file it is easy to get a nested folder structure e.g MAPUPDATE\MAPUPDATE\ALL.  Also I used a USB A drive rather than a USB C though wouldn't know if this would make a difference as far as the vehicle is concerned.

On 5/23/2023 at 5:29 PM, Ken R said:

Yes. I am experiencing similar issues with the app although the location of the car is now correct and I am able to lock/unlock the car via the app. Total mileage hasn’t updated for over 3 months. It was only recording about 1 journey in 5 initially but this was addressed and resulted in 9 out of 10 being shown. Unfortunately that has recently reverted to being sporadic - the past weekend it only recorded 5 out of 12 journeys. Its hugely disappointing in what is a premium product and it is tarnishing the Lexus reputation. 

I've not had much success with lock/unlock via the app.  There is a info bubble that says the car was locked with a key or the alarm is set so must use the key to unlock. If I unlock with key and then lock with the app the info bubble just comes back.  Anybody else have this?

Have to say my app has been reasonably reliable from day 1 (Nov 22 delivery) Trip logging, preheat, charge scheduling all ok.  Whilst reading the forum over lunch today(over looking work car park) I decided to try the unlock feature.  App said "No" becoz car was locked with key or alarm set.  Ok, I think...can see the car, let's unlock with the key an see if I can try then lock with app.  Success!,....but wait, now the app won't recognise the car is locked again!  When I get home the app seems to have sorted itself out again so I try the whole process again. This time the locks and the app updates.  Success!, ...but wait, car won't unlock again becoz it was locked with key (which it wasn't) or alarm set (probably but how do you not do this?) Utterly useless!...but at least the rest seems to work for now....