LexusLadLondon

Sure thing Malcom. It is a bit of a polava if not a saga. Thanks

Insurer hasn't declined to pay my claim, not yet anyway, but they are recording it as a fault claim on my file. I won't name and shame the insurer here, but suffice to say they are not alone in treating a theft crime victim as a party who's at fault. Thanks Maurice, Mike, Malcom, Len, Peter, Dave , Allen & William for your responses.

Well Insurance is treating it as my fault. And they say if a theft happens, that's how they treat it. Does it seem fair or even legal? I have both set of keys, it was parked on my driveway all along.

Hi I got my Lexus R 450 h L stolen from my driveway this morning. Its really scary, as no alarms were triggered when it happened. Insult to injury, insurance says its OUR fault since it got stolen. Met police called and said they don't have the bandwidth to investigate, advised to wait for insurance payout and move on. We had our smart key disabled. How can I prevent it in the future?