Good evening Ladies and Gents,
I am a relatively new owner October last year 2019 RX450h F-Sport, can I ask for some advice as I am becoming very disappointed in the service I am receiving from Lexus.
On purchase of the car , I negotiated a tow bar and paid up front, went along on the collection day and was told that I would have to book in for the installation which I did.
I also had some other issues faulty front parking sensors and a discoloured wheel , so booked in to get the work completed , went to collect to be told the tow bar had been sent with the incorrect wiring harness and when they had followed up was now on critical back order.
The saga continued I had called the dealership and been told they would call me back with an update which never came.
I called in the gap between Christmas and New Year , the person took all my details and I was told they would get somebody to come back to me first week of January , no contact not surprised to be honest.
I called again a couple of weeks later , and was told the service manager would call me back within the hour.
No call, I then called and asked to speak to the dealer manager, he agreed that the service I had received was poor and he would get onto it, they didn’t change the wheel or sort the sensors as they said they would have to order them in on the previous is it.
Car booked in again , jobs done still no tow bar , dealership said would update me on the 3rd February when they expected them in.
3rd passed no contact , I contacted them again we will let you know, I put my issue in writing to the dealership manager this week , no apology and told would be the end of May I am livid I wouldn’t have purchased the car if I had known these facts none of which were mentioned at point of contact for purchase.
I have a holiday booked in April , need the tow bar to tow my trailer, , I also tow a trailer for my track car which I start very soon.
So what are my options should I raise with Lexus UK , but I don’t know or cannot find there contact details or am I stuck , with no tow bar and looks like no holiday as my wife’s car cannot accommodate a family of four and dog etc.
Any help or ideas would be appreciated and apologies for the long post, I do feel this falls way short of what my father in law said I should expect from Lexus.
Regards Mark
