Mark Adrian

We’ve also encountered identical problems with all four doors during this cold spell. Initially resorted to opening the boot using the push button and crawling into the car. Then on one occasion my partner drove to the railway station, got out of the car to meet me, closed driver’s door to keep the heat in and none of the doors would open even though the car was running and the keys were inside the car! It was only -1c outside. We have read some of the proposed solutions below and do not favour pouring hot water over a sensor and this is not a solution. We have reported this to Lexus dealership (along with problems opening the petrol flap from day 1 - again the sensor doesn’t work and we have to use the manual lever hidden in the boot!). Our current work around is to put a bath sponge between the door handle sensor and the door frame (it is a tight fit) and has so far kept the frost from the sensor. Simply remove the sponge and the door sensor operates (the three remaining doors have to be opened from the inside until their sensors have defrosted. Also worth noting that putting a sponge in between the petrol flap and the petrol cap also works. We think the pressure from the sponge allows the catch to open the flap! Our car is a NX 450h+ and we took delivery October 2022 and cost over £60k+. As a luxury end car we are staggered at these issues and can’t believe that we’ve had to buy two bath sponges as a work around! Lexus must sort this out to allow owners to fill up with fuel and get into their cars!