Chingford NX450

See other thread on Software update , may help

Hope this helps. I too suffered with all mentioned in other articles , in the end took my car back to dealer and Customer Service assisted. He took several steps from what i could see. Removed car from account on App. Reset account and changed Password to access. Logged back in and added car back. Switched car back on verified info system and logged back in. Then in my profile he changed setting to my Key not my phone. All has been ok since apart from having to add all favourites on sat nav and any other settings i had , like "Please check you have not left a child in back of car" why ??? You may be able to achieve all of the above by just updating profile to the Key.

Update :- Quick complain to Lexus CS and call from dealer , did you not get your campaign letter as we can now order a fob for your car. Needless to say if i had then i would have contacted you , how was the contact initiated i asked E-Mail ,Post, Call or within App ? As far as they knew by post. For info - car delivered Mar 2023 , Vin assigned to campaign Oct 2023.

NX450+ Premium Pack delivered March 23 7 months on and still only one Fob 😞 , currently more chance of seeing Santa come down the chimney this year than a 2nd Fob from Lexus.

Get`s more interesting , any body with Protection Pack , there is now a shortage of mudflaps 😞 Hence being held at Derby for longer period.

Get`s more interesting , any body with Protection Pack , there is now a shortage of mudflaps 😞 Hence being held at Derby for longer period.

Update to woeful customer service for such a Great Car . Arrived UK 25-02-23 , E-Mail to say "My new Lexus was on it`s way" when you read it in transit , Not to me to but Derby. 3 weeks on , 1/2 the time it took to sail here still in UK (Derby) with NO ETA. Has anybody that had a car on the Oregon Highway taken delivery yet ?

Dealer only has limited information , contact Lexus Customer Relations (cr@Lexus.co.uk) they are very helpful and will give update.

Dealer only has limited information , once you have a date for delivery to Lexus UK depot then contact Lexus Customer Relations (cr@Lexus.co.uk) they are very helpful and will advise which ship.

New member - Following both post`s since ordering - Sharing my cars journey. Lexus NX 450+ Premium with Plus Pack & Protection Pack. Sonic Grey . Dark Rose Tahara Leather. Ordered May 2022 with a build date of September 2022 and delivery date of December 2022. Build moved to November then December and then January 2023. Dealer only has limited information so contacted Lexus Customer Relations and they advised delay due to “specific part restrictions limiting the build of this derivative and other top spec derivatives” Further E-mail from them to advise “line off date of the 19th January 2023 (the date the car is manufactured). Followed by auto E-Mail and App update 17th January – Now Built 😊 Left Toyohashi 28th January 2023 on Origon Highway. 🚢 Advised by Dealer (South Woodford) & Lexus UK : The current expected ETA to land within the UK depot is roughly 8/03/23, and once the vehicle arrives in the UK it is required to have it's "protection pack" fitted prior to it's pre-delivery checks. Subsequent delivery to Lexus Woodford is estimated to take around two weeks after this, assuming all goes as expected and there are no unforeseen delays. I have been fortunate that my dealer Simon at South Woodford 👏 has been proactive in fortnightly contact`s and whilst information they have may not give you the full picture, do not hesitate to contact Lexus Customer Relations (cr@Lexus.co.uk) as they have access to a greater amount of data and once in the system with them you can get more detailed answers and they always come back to you. 👏