JHRyan

Hi The problem with doors 'freezing' on the new NX 450+ and other formats has been well documented during Dec 2022 - March 2023 .....this problem only manifested itself when ambient temperatures dropped to circa minus 2oC / 3oC. Whilst i accept that we are in the Summer period - but not too far away we will be subjected to low temps and the reoccurrence of the 'freezing doors' problem. Does anyone know if a solution to this problem has been engineered by Lexus and has anyone in the UK / Ireland actually received satisfactory resolution??

Hi In the event that the owner of a new Lexus car cannot get satisfaction from their dealer or indeed from their national Lexus dealership with respect to car faults ....is there any European - Global - Japanese contact (e-mail address, etc) that one can make contact with??

Hi Andyml Thats customer service - !! Somehow i don't think that Japanese Lexus drivers would have the same issues we do - aka frozen doors, non operational fuel lids, short lived 12v batteries, et cetera

Hi Eggie Thats a very valid question and one i and i'm sure a lot of other drivers would like to know the answer to - "....has anyone had a replacement for their 'low temp faulty door opening mechanisms' or does anyone actually know anything about such a replacement? I'm sure that the 'powers that be' within Toyota / Lexus have access to the threads in these forums and i would like to know what their thoughts are as to a speedy solution to this door freeze fault.

Hi SA1 I also had a problem with the fuel cap - but thankfully it was made right and is now operational thanks to my Lexus dealer.

Thanks for those highlights - perhaps Lexus should have supplied 4 sponges when we bought the car! If i bought a pair of Wellington boots and the supplier gave me two plastic bags "just in case" - i more than likely wouldn't buy them. In the same light - if NX purchasers had been offered four sponges at the initial stages - i think Lexus would have a lot of unsold NX's on their hands. As things stand they don't - we the purchasers do, and we didn't even get the sponges!! Terrible shabby and unprofessional treatment of its customers from Toyota / Lexus. Re: Grand Slam - thanks for the congrats - hope we haven't given everything - hope there's more in the tank!!

Hi NiCoRe Thanks for your contribution - its appreciated. I only hope that the door freeze issue is attended to and sorted soon. We had planned a road trip this Feb to Switzerland and Austria - for some skiing & curling - but we had no confidence that we could manage with the door freeze issue and so went by plane - which to be honest went against our hopes of a post retirement road 'jolly'. Anyway - lets hope the Toyota / Lexus brand live up to their image and get this issue sorted. Incidentally how are NX drivers overcoming this problem in Germany, Austria & other Central European countries - not to mention Scandinavia or Canada or North America? Surely the boffins in Lexus / Toyota did all the necessary due diligences on the NX before they decided to present the NX to the paying public? In short its a bit embarrassing for such a vital process to fail when air temps reach only a few degrees below OoC. I wonder who / what dept signed off on this and indeed who went ahead and advertised the benefits of the Lexus Link app - when plainly there are too many errors associated with it. These issues (and other well documented poor functionality issues) - cannot be allowed to tarnish the Lexus / Toyota brand and hence need to be closed off and dealt with as soon as possible.

Hi I have had the drivers door 'freeze' on a number of occasions when the air temperatures reach minus 2oC - and i see that a number of car owners of the NX model have had similar problems What is the update as to solving this problem from Lexus? Lexus are well aware of this serious problem - its a design fault of their own making. As purchasers of goods which do not comply with basic standards of a new car - and in particular a new car from Lexus .......there must, in the absence of a permanent solution, be the possibility of a 'class action' ? If a pair of shoes or an electric kettle were faulty - i'm sure that a replacement would be forthcoming ! Anyone any idea of whats actually happing in the minds of the Lexus / Toyota executives? Additionally the Lexus Link with respect to my car - has not been operating properly for months - again another embarrassing technical fault from Lexus!

Yes - first week in March my car - NX 450+ (2022) wouldn't start up - i had to get Lexus Assist - it appears that it was the 12v battery - i charge the car about twice per week - so i was surprised to find that the 12v battery was empty!