Carefr33

I too ordered an NX350 Takumi way back in February 2022 and having become frustrated at the delays I emailed Lexus CS last weekend, To their credit I received a response the next day (this was the Easter weekend remember) however the response as shown below adds little encouragement to those of us waiting for this model. Thank you for your email regarding your vehicle orders. We are very thankful for your patience and custom whilst we work towards the production and supply of your vehicle order. We sincerely apologise for any delays that are occurring. As you may be aware, the whole motor industry is facing unprecedented challenges when it comes to the supply of vehicles and parts. Regrettably we have seen disruption to our supply and production of cars, logistics and the movement of raw materials. These issues have had a knock-on impact on product capacity in Japan. Regrettably I cannot comment on the conversations you have held with the sales staff at your Lexus Centre. I referred your enquiry onto the Sales Management of Lexus Sidcup to ensure your comments are highlighted with them, and requested that you are updated with any information related to your vehicle order in the near future. The Takumi model of NX is also the highest specification Lexus offer, and utilises the largest amount of components required for production. It is therefore, one of the most impacted in terms of requiring additional components. I am sorry to confirm that we cannot provide exact dates of any kind. We presently offer estimates as to when we can expect vehicle production to be allocated with our orders. Lexus have been affected by last minute and unforeseen changes to our production allocation in recent months from the factories, which is entirely unsatisfactory however unavoidable for us. This is not just a Lexus issue, but an industry wide situation impacted by a large number of factors external to Lexus control. We therefore presently offer production month estimations with shipping estimates. Once a vehicle is produced and allocated shipping, we can begin to narrow down on the anticipated ETA for your orders and support you with clearer information. We sincerely thank you for your continued patience, and I appreciate that this email carries further disappointment. We are not in a position to offer any specific dates and feel it would be inappropriate for us to do so in the current climate. For this I do apologise and trust that I have explained the reasons for this.