biltech

On 6/14/2023 at 10:49 AM, Andy B said:

It might be worth posting the car's registration number here (assuming you're not someone who is fearful of putting that out online for all to see) - maybe a member on here previously owned the car and can throw some light on the missing service history.

Just a thought.

There is a complaint in progress hence didn't publish it.

On 6/14/2023 at 12:13 PM, Scotlex said:

You could try to contact the previous owner who would hopefully know about the service history.

 

Is this okay to write to the previous owners if I can find the details? I was reluctant to go down this route due to the data and privacy issues. 🙄

On 6/13/2023 at 10:39 PM, Steve Oliver said:

Get it serviced by Lexus and then benefit from Lexus Relax until up to 2029 (if you have it serviced annually by Lexus).

Yes, I am thinking about this route so it covers me until 2026. Thx.

On 6/15/2023 at 12:42 AM, cadman2k said:

Don't suppose they provided any handbooks/etc where you would find supplying dealership? 

If so 9 times out of 10 easy to ring that dealer for any recorded info on their system. They would oblige.

If you have nothing, based on your registration, try ringing around lexus dealers around where the car was initially registered, again you could hit lucky with this method.

Not sure when lexus started to record/transfer info to the online lexus link app. (Assume this is where your seeing the gap)

Theres the possibility (and have come across) where a car has been purchased by customer who used there own garage for servicing, purely and simply on the basis that the lexus garage was a 50 mile hike away.

I once avoided a lexus where 50,000 miles of its record was missing,car was being sold as approved from a lexus dealership, so yes you need your wits about you when buying.

The previous owner details that used to be available on V5s are a thing of the past, nothing now passed on where previously you could see previous keeper info.

No handbooks, unfortunately. Yes, I am viewing the services online / Lexus link app.

I agree, there is a possibility the previous owners might have serviced it elsewhere. I am really annoyed the dealership stated it is a full-service vehicle when the vehicle only had part service on the records. They charged me for a vehicle with full-service history and let me down 😞

Does anyone know roughly the price difference between a vehicle with full vs part history in terms of valuation or a future sale? Thx.

@rayaans - That is what I was thinking; if they cannot get me the records, I will try the compensation or return the keys in the worst case for sure. If it was a part service history vehicle I could have bought it for a much less money from a local dealer and not from the main one. Lesson learned to treat them all with caution and don't believe a thing they advertise. I was thinking about getting the extended warranty package they offered (not Lexus), now I am wondering how much of that can be trusted in the event of a claim.

Thank you.

Thanks @rayaans for replying. Yes I do have it in writing.

To clarify, it was not a Lexus dealership, but a Lexus from main dealer who deals with another manufacturer. The dealer say they have serviced it before sale. The condition they delivered the car (not very clean) makes me sceptic, unfortunately. The car drives good and I really liked it.

Based on your comment, I am assuming it is okay to not have service records and it won't affect if I plan to sell the car in the future?

Thanks again.

Hello everyone,

I recently purchased a car from a leading dealership, which was sold to me with full service history. However, when I requested to see the records, the dealership could not provide them to me. The Lexus online service history only dates back to 2019 and nothing afterwards.

On top of this issue, there were also problems with the tires on the car which they have agreed to replace.

I am worried that I may have paid more for a car with full service history that now seems questionable. Does anyone have any thoughts on what I can do in regards to the missing service history? Any advice or suggestions would be greatly appreciated.

I should have asked to view the records before the sale 😞

Thank you.

Warm Regards
Bill