This is a guide from TomTom website and I have gained access to the LIVE services i have purchased for my Move On navi in my Lexus Ct200h. Please read carefully and make sure you purchased LIVE services and given the correct serial number on the TomTom website.
Factory reset the device.
If you still don't have access to LIVE Services or the message "TomTom has encountered an error. Please try again later.", click the Continue and Done button. Then factory reset your device by following the steps below.
**** Do not log in to the device using TomTom account after restoring factory settings. LIVE services will start automatically! ****
Note : All personal settings will be deleted, including Favorites.
Select Change settings in the main menu.
Select the option Factory reset. Confirm that you want to proceed with the reset.
Select Full restore to delete all personal settings, and then wait for a valid GPS signal.
