HGUS

20 minutes ago, Tom, said:

Is that what they charge at public charge stations? A big difference from the 9p per Kwh I'm paying for 'Octopus Go' each night.

At my indicated 2.4 mile/Kwh I calculate that 33 miles is costing £1.24. At £1.49/litre for petrol, 33 miles of pure ICE only is costing £6.77, which is 5.5 times more.

Even the Octopus daytime rate of 26.778 p/Kwh, it is 1.8 times cheaper than petrol.

I maybe doing even better, with Octopus ....

Between 05:30 - 23:30 we pay: 27.94p per kWh
Between 23:30 - 05:30 we pay:  7.50p per kWh 😃 

However, not forgetting, there is also a standing charge of 47.85p per day on top of the above which we have to pay no matter what.

Double However, However, during a sunny 🌞  day the solar panels and associated batteries 🔋 charge the Lexus for FREE, albeit the £1000's I had to pay inadvance for all the install 😟. 
 

Could someone point me in the right direction please .... 

I'm all set up as the Primary Driver on key no. 1.  As soon as I enter the car I get a 'Welcome Mr ....' message on the display.  All good, no problems!

I would now like to set up Mrs .... on key no. 2 as a secondary driver. When she enters the car I want her to get a 'Welcome Mrs ....' message on the display.  How do I do this please?  Step by step instructions if possible please. 😕

😀 👍 

We may well be going later in the year.

13 minutes ago, NemesisUK said:

Burgh Island Hotel 🏨 👌 

14 hours ago, Notamech said:

Is this Lexus Twickenham by any chance? This experience sounds all too familiar. When I bought my first Lexus I had high expectations too but had a similar experience to you. Never went back to that dealership again. My advice would be to continue looking for another dealership / workshop.

No, not Twickenham but I'll add it to my 'Poor Experiences / Not to go' list now that you've mentioned it.  😒

10 minutes ago, Spock66 said:

Maybe they had to do a reset to programme the new key.

Yes, it's quite possible but they could have told me beforehand so that I had the opportunity to make notes or if at all possible do a save of the destinations. 

On my old 2019 NX300h I got pretty much the same as Steve.  I think mid-high 40s mpg may be asking a little too much.

9 hours ago, RXtoNX said:

Have they maybe also done a software update?

It's quite probably but I never asked them to do so and they never informed me that they were going to.  In fact, on the auto check-in screen I selected 'NO' to any extra work being carried out.  I'm rather annoyed at having to enter everything again.  They were only meant to fit locking wheel nuts and give me a second key, not blow the Bl@@dy Doors Off !! 😉

Just noticed that not only were some of the settings changed on my RX they've also cleared all my Satnav favourite destinations.  That's a real pain!  I only went in for the locking wheel nuts and the 2nd Key.  Likely to be looking for a new dealer the way things are going. 😠 😡 👿 😤 🤬 😾 

Just now, HGUS said:

 

3 hours ago, Tom, said:

I have to say that the Lexus dealer in Exeter, Snows, treated me very differently from John's experience. Second key handed over along with locking wheel bolts fitted, coffee and biscuits for me the missus and the dog and a nice chat with the charming receptionist! Made arrangement to have the CANBUS theft protection plate fitted, but in the event it transpired that this was already taken care of during manufacture.

That is what I expect and that's how it should be.  My impression of my current Lexus Dealership is that they want minimal human contact hence the auto check-in, etc ....

9 hours ago, Scotlex said:

Since Covid, I have found that service in general (everywhere) is extremely poor.

Hopefully it will eventually improve 🙈🙈

I hope it improves too.  I think there are around 46 Lexus Dealerships in the UK.  I'm working my way through them 😉

Wouldn't want Lexus to go the same way as Nissan Infiniti.  They'd better focus and improve their ways as there's a lot of up and coming competition out there.

9 hours ago, Ken R said:

That's hugely disappointing to hear about and certainly far from the positive experience that I enjoy from my local dealership- Lexus Edinburgh. If I were you I would be contacting the dealer principal at your dealership.

 

I wish Edinburgh were closer.

Well,  just got back from this morning's so called Luxury Lexus experience.  haha! 😒

My existence was actually acknowledge at about 09:20, over an hour since I'd got in.  I found out that their workshop was a mile down the road, hence the 1.1m each way trip.  I was offered a coffee but low and behold another bloke came along and handed me the 2nd key and said the locking wheel nuts were all fitted.   No coffee or Biscoff today!  😒  Was escorted back to my car by 2 blokes.  Oh, wait a minute where's the car .... a few minutes later they located it, with my help, in their carpark. 😒

On the drive back I found that a number of settings had been altered ..... 😒😒

I left my last Lexus Dealership due to the poor experience I received from them and bought a new Lexus from a new dealership. Now my hopes of a ever getting a great, if not nice, Lexus customer experience appears to be in free-fall down a drain  😒😒

Like the cars but if Lexus Dealerships don't improve then my next purchase ain't likely to be a Lexus.  Running out of what I deem good Dealerships in my near area now.   😒😒

Just checked my 'Trips' and it appears that my car is off on a jolly 1.1m away.  No idea what's happening!

At the dealership now, did the self check-in which I wasn't that keen on.  There was no welcome, no hello, pretty much nothing.  Even the coffee machine is away being repaired.

Just sat waiting, around 40 mins now, for someone to come and give me the the 2nd 🔑  and tell me the locking wheel nuts have been fitted.

Not impressed at all.  Is this really the best that Lexus has to offer 🤔 

3 hours ago, Greisingel said:

How much?

All included in the price of the car.  £0.00 extra!  However, I would expect them to at the very least include a coffee ☕️ 🙃,  biscoff and any other freebies that they feel a Lexus owner deserves for having to wait so long.  🤔 

My dealer just phoned, the 2nd second key 🔑  has arrived.  The🔒 🛞 nuts arrived a while ago but thought I'd get them both sorted together.

After waiting since Nov '23 I'm booked in for an hour on Thursday. 😃 

👍

Welcome to the RX450h+ Club.  I've certainly been happy with mine and fortunately 🤞 I've never had any problems with the app.  😃 Enjoy!

3 hours ago, LenT said:

A perfect demonstration of consumer power, John.

Did you get the chance to point out to the Dealer Principal why they had lost your business?  It’s surprising how many Company Owners have little awareness of how their customers are actually being treated!

Some Companies can react positively to customer criticism; others not so much.  I think the problem that you and Colin have described has a lot to do with the internal division between Sales and Service.

With the former, customer relations are incentivised by sales commissions so nothing’s too much trouble.  But for the Service mechanic, the customer is often more of a pain and certainly not a person to be pandered to - even if they are actually allowed to come into contact with them.

I don’t think it’s by chance that I feel well treated by my Lexus Dealer - and that every Service has been accompanied by a video of the mechanic introducing himself and taking me through the service points.

Rather than just being an anonymous service monkey, it gives the mechanic a chance to take ownership of his work and to display his competence.  And that’s how you maintain high standards.

Yes.  However, paying so much for a new car and being loyal to the dealership by getting it regularly serviced, etc with them I felt I was just met with excuses regarding their substandard service.  Not what a customer of a luxury, or any, branded car wants to hear!  I have high standards and I expect them to as well.

It's hit and miss!  The previous dealership I bought a new Lexus from was great at the start however, in my opinion, their standards really dropped and I became very disappointed with them so bought my current new Lexus from another dealership.

14 minutes ago, Ken R said:

Latest model RX rather like NX have the improved security l am informed.

ditto

15 hours ago, Ken R said:

Just enquiring how owners of the RX are finding manoeuvrability in tight spaces and parking given the dimensions of the car. If there are any previous NX owners who wish to share their thoughts on moving to the RX that would be useful as well.

I went from an NX300h to an RX450h+ and haven't looked back.  Yes, the RX is bigger and this brings with it a larger boot space which is what we wanted.  As for manoeuvrability, I haven't had any issues so far, especially with the cameras for tight spots.  It does overhang some of the smaller parking spots, especially in supermarket carparks but nowadays cars in general are much larger and parking spaces haven't kept up. Given that, my wife hasn't driven the RX and I think she will find it a little on the large size when she does.  She didn't have a problem driving the NX.

Would I go back to the NX300h, well no but I haven't really experienced, other than test drives, the NX450h+.

Overall, I'm very happy with the RX450h+ and wouldn't hesitate to purchase again but that would also depended on what cars, Lexus or otherwise, were available that I liked at the time.

11 minutes ago, Xez said:

Hi, I’ve seen 46 with the heating off but heated steering wheel on. But the reality is always a little lower.

I'm going to raise my expectations now that you've given me something to aim for 😉