HGUS

Could someone point me in the right direction please .... I'm all set up as the Primary Driver on key no. 1. As soon as I enter the car I get a 'Welcome Mr ....' message on the display. All good, no problems! I would now like to set up Mrs .... on key no. 2 as a secondary driver. When she enters the car I want her to get a 'Welcome Mrs ....' message on the display. How do I do this please? Step by step instructions if possible please. 😕

😀 👍 We may well be going later in the year.

Burgh Island Hotel 🏨 👌

No, not Twickenham but I'll add it to my 'Poor Experiences / Not to go' list now that you've mentioned it. 😒

Yes, it's quite possible but they could have told me beforehand so that I had the opportunity to make notes or if at all possible do a save of the destinations.

On my old 2019 NX300h I got pretty much the same as Steve. I think mid-high 40s mpg may be asking a little too much.

It's quite probably but I never asked them to do so and they never informed me that they were going to. In fact, on the auto check-in screen I selected 'NO' to any extra work being carried out. I'm rather annoyed at having to enter everything again. They were only meant to fit locking wheel nuts and give me a second key, not blow the Bl@@dy Doors Off !! 😉

Just noticed that not only were some of the settings changed on my RX they've also cleared all my Satnav favourite destinations. That's a real pain! I only went in for the locking wheel nuts and the 2nd Key. Likely to be looking for a new dealer the way things are going. 😠 😡 👿 😤 🤬 😾

That is what I expect and that's how it should be. My impression of my current Lexus Dealership is that they want minimal human contact hence the auto check-in, etc ....

I hope it improves too. I think there are around 46 Lexus Dealerships in the UK. I'm working my way through them 😉 Wouldn't want Lexus to go the same way as Nissan Infiniti. They'd better focus and improve their ways as there's a lot of up and coming competition out there.

I wish Edinburgh were closer.

Well, just got back from this morning's so called Luxury Lexus experience. haha! 😒 My existence was actually acknowledge at about 09:20, over an hour since I'd got in. I found out that their workshop was a mile down the road, hence the 1.1m each way trip. I was offered a coffee but low and behold another bloke came along and handed me the 2nd key and said the locking wheel nuts were all fitted. No coffee or Biscoff today! 😒 Was escorted back to my car by 2 blokes. Oh, wait a minute where's the car .... a few minutes later they located it, with my help, in their carpark. 😒 On the drive back I found that a number of settings had been altered ..... 😒😒 I left my last Lexus Dealership due to the poor experience I received from them and bought a new Lexus from a new dealership. Now my hopes of a ever getting a great, if not nice, Lexus customer experience appears to be in free-fall down a drain 😒😒 Like the cars but if Lexus Dealerships don't improve then my next purchase ain't likely to be a Lexus. Running out of what I deem good Dealerships in my near area now. 😒😒

Just checked my 'Trips' and it appears that my car is off on a jolly 1.1m away. No idea what's happening!

At the dealership now, did the self check-in which I wasn't that keen on. There was no welcome, no hello, pretty much nothing. Even the coffee machine is away being repaired. Just sat waiting, around 40 mins now, for someone to come and give me the the 2nd 🔑 and tell me the locking wheel nuts have been fitted. Not impressed at all. Is this really the best that Lexus has to offer 🤔