:tsktsk: :tsktsk: :tsktsk: :tsktsk: Help!!! Just had heated discussion with Nationwide Manager.
Where to start! At the end of January I had Rear discs and pads replaced, as I drove away I noticed a scraping noise from both rears. I took it stariaght back. Had to book it in twice (at great inconvenience) before they stoped problem. The "specialist" had to grind down the back plate (I think?).
The next problem only came to light when the weather got warmer at mid/end of feb and the kids started putting the windows down in the back. When driving over a slightly bumpy surface or speed bump I hear a rattling noise coming from both rears. I took it back in at the beggining of May where the "Specialist" stripped and cleaned both rear brakes and concluded that "nothing evident as far as rubbing/rattling". So again I drove away, only to return after 2 minutes with the same problem. He didn't even test drive the car!!!!!! I took the specialistr out with me so he could here the noise to which he concluded "sounds like the suspension" I spent the next 1.5 hrs under the car with the specialist whilst he pushed, shook and prodded different part s of the underneath - 2 tywraps later I left, only to have the same problem! I rang them to let them know still the same and that I would ring them when back off holiday. In the meantime i read on the forum about the spring/clip problem. I rang Ntionwide and mentioned this. They came back and said that I needed a brake fitting kit @ £111 including fitting. Since then I've had an MOT (Didn't use Nationwide). I explained the problem and they kindly had a look, they showed me that the pads were rattling around within the caliper. They said that the pads weren't the correct size "sloppy fit" should be an "interference fit". I can hold the spring and move the pads side to side. This is were my heated discussion with the Manager at Nationwide today comes in. I explained what the MOT garage had found and he basically said that I need the fitting kit that I'd been quoted by his specialist. I asked why hadn't that been mentioned when the pads/discs were originally fitted or at the beginning of May when the brakes had been stripped down again and no "evidence of rattling found". He just kept on repeating that the clips must have coroded and fallen off and I would need the fitting kit.
Can anyone help??? I have booked it in again on tuesday and need some ammunition :tsktsk: (or humble pie if they are correct )
If they are in the wrong, I can't see them admitting to it!!
Sorry for the long winded rant!!