wivenhoe

Lexus Reserve called today to confirm my booking for a RX. They also confirmed that they escalated my complaint about the 43 days running from last year and they said that it would run from 1st March this year.

I can’t help with the info but when my 12v battery went flat I called Lexus and the AA guy plugged his diagnostic in the OBD port and he said he couldn’t access the necessary codes as Lexus had shut them so only registered dealers could access them. Good luck sorting it.

Because competitors quote ‘lite’ policies on comparison sites, NFU refuse to use them. I prefer the full cover provided by them e.g. new replacement car for 2 years for written off or stolen cars on a new car insured from day 1.

Definitely sounds like overinflated. Mine and others on here were also overinflated. John on here said it was normal as they overinflated them for the long sea journey and they’re not checked before handover. I also swapped the Dunlops for Mitchelin Cross Climates and they much quieter on my 20”.

The answer for you GMB may well be to not spend £ 70k on a ‘silly thing like a car’ and drive a 12 year old car, but if I can afford it - which I can and did, then who are you to sit in judgement. The point of the post was about EV values

Today’s article in the Times foretells of a massive problem for EV manufacturers and owners. I really do wish I got my car on a PCP rather than pay £ 73k for it ! https://www.thetimes.co.uk/article/bccce247-5329-4226-a7ed-ddd1ec5d8150?shareToken=6aef5b61eb7b210146611e0ea7d23a7d

John - as Tickedon says - I emailed lexusreserve@lexus.co.uk. They responded by asking when this week I was available for a call to go through the arrangements. The T&C’s talk about providing a DVLA Check Code from the DVLA website which they need to use as they insure the Reserve car - https://www.gov.uk/view-driving-licence The code is only good for 21 days so I’m not sure how that will work when reserving a car months ahead. They will probably ask for a code nearer the time I’ll let you know how it goes.

I’m going on holiday to Jersey later this year. On the island they seem to have only 2 Ultra chargers. - the majority are only 7kw - I’ve booked a RX 450h Reserve car ! I’ll find out on Monday whether I have secured the booking or not.

Just checked. It now says the 42 days is limited to 2 weeks a year - so how am I to use the 42 days they have said I get but over 2 years ? They really can’t much right can they.

I sent an email requesting a RX 450h for 10 days in August. No response, not even the normal …. We’ll get back to you. I’ll see if I can find a number and call them tomorrow.

I had 2 Merc, a BMW & a Range Rover PHEV’s - I wished I stuck with them. My last car was a Range Rover Velar (0 - 60 6s) averaged 90mpg with me plugging in it regularly and mostly local driving. I would have swapped my RZ for a RX 450h except they offered me £ 48k for a 6 month old car that cost £ 73k. Oh well.

I rec’d a response to my ‘complaint’. It has been escalated so we’ll see if they do use the date of purchase last year, not when the scene came in - last month. They confirmed that in my case I have 2 years 1 month I still have 42 days. There doesn’t seem to be a maximum booking time but they could easily regularise that by saying the car isn’t available after say 2 weeks. They confirmed the RX is on the list - they said that all Hybrid models were available except the LS, LM & LC models. Whilst I agree with John’s point that it’s not a good look, it would have looked better if they had done the upgrade before releasing the car (= better reviews) and included Reserve as an option to drive a different car in the range - disguising the real reason.

John & Tickedon - I just received confirmation from Reserve that the 3 years cover does start from the purchase date. I sent this response Jack Thanks for your prompt and helpful response. I think it is very unfair for Lexus to limit this to only 2 years in my case as I was one of the initial owners in May last year - and had a significant number of defects. If Lexus insists that the package is only 2 years then presumably I still get 42 days of alternate cars. Please let me know who I can complain to about this and by the way - I paid significantly more for my car than is available now complete with 3 years reserve. Regards

When my dealer told me about this he didn’t know when the 3 years would run from on my car which was bought in May 2023.

Spoke to my dealer today and he confirmed that the Lexus Reserve package is available to existing RZ owners. You can have a hybrid car for up to 42 days in 3 years free - they have had this in the US since launch to ease range anxiety ! https://www.lexus.co.uk/lexus-reserve