Yep grip the bulb as near the base of the bulb as you can and make sure you use a thick double sided sticky tape and needle nose pliers and give a bit of a wiggle and it will pop straight out make sure to apply abit of pressure but not to much, I had the same problem as you I could not get the two bulbs out. To get the cover off I used a small flat head screwdriver I got mine from a party cracker, just be gentle and ease it off.