daylight1

Evening Graham I think you may be right about Lexus Nottingham, although at least they didn't lose all of my music on the hard drive thank goodness! The technician who allegedly tried to update my car had gone home by the time I arrived to collected the car and the service reception team didn't know what had been done, which in itself was disappointing, especially as I'd told them of the problem when I booked the service and informed them that another customer had been to Lexus Leicester and they had fixed the issue. Anyway, I eventually got an email from them which said "they had done the update but it didn't work". They went on to say "they had spoken to Lexus technical who had advised they would have to wait until another fix was out". They unhelpfully said that Lexus "could not put a timescale on when another fix would be out" so they've simply told me they'll be in touch if / when they receive something. Frankly I feel as though I've been fobbed off, which is irritating. I note you say that Lexus Cardiff clearly have the answer, but going to them would cost me a lot in terms of time and money. I might give Nottingham a ring though and ask them to talk to either Leicester or Cardiff and find out what they need to know, get it from Lexus and then update my car. Thanks for the information.

Hi Carl I'm intrigued to hear that your car has had 2013 / 2014 version 2 installed and it's fixed the problem. I had my IS 250 SE-L serviced at Lexus Nottingham about a month ago and they said they'd tried to load an upgrade but it didn't work. I didn't establish what version but I'll get in touch with them and see if they have the 2013 / 2014 version 2 available. All they could suggest was that they'd let me know if an upgrade became available from Lexus. The frustrating thing was that a couple of days later I forgot to turn on my phone until after I'd started the car and hey presto, all the phonebook records, speed dials and history information was lost again - frustrating to put it mildly. I'm considering swapping my current car for a new IS 300 but have just noticed that David is having the same problem so I'm definitely going to want to find out when this is going to be fixed before making a final decision. As David says, the problem isn't really a big deal, but it's a silly and frustrating issue that shouldn't be happening. My guess would be the problem is being caused by some sloppy code writing, but we'll see. I'll post on the forum if I get a satisfactory answer. Robert

Carl Thanks again and sorry for the slow reply. I'll see if Lexus Nottingham can help but if not I'll pop down to Leicester, it's not far from me. Robert

Hello Carl and thanks for the information. I'll give Lexus Leicester a call and see if I can either arrange for them to tell Lexus Nottingham about it and perhaps also let them have a copy of the update disc, or alternatively speak directly to Lexus Leicester and see if I can pop over to let them fix it. My car is just out of the manufacturers warranty period and I haven't taken out an extended warranty, so if you don't mind me asking - did they charge for the update or provide it free? Regards - Robert

Quick update I've tried several times, last night and again today, to upload the above query directly to Lexus UK using the official Lexus blog website: http://blog.lexus.co.uk/contact-us/ but no joy. When you hit the "Submit" button it just hangs. I left it for over 5 minutes but nothing, so it's clearly broken. I'll try again tomorrow during normal working hours - just in case they don't run the blog 24/7 !!! I've only just joined the LOC so perhaps the problem of the Lexus blog is a known phenomenon that has been brought up before? I've no idea why it isn't working as there is no meaningful explanation, which is frankly poor and I have to say very unlike Lexus. Robert

Hello Creo and welcome to the forum :) I'm on my second IS 250, the first was an SE petrol auto, bought new in 2005. I ran it for 5 years, did over 95,000 miles and it never missed a beat. I took out the extended warranty after three years because I was fearful that a mechanical failure could be very costly. As it turned out I never had to make a claim on it as the car was running as sweetly when I part exchanged it for my current one as it did on the day I bought it. I was converted to the Toyota brand over 30 years ago - until then I'd never had reliable cars. Their customer service, reliability and great cars have kept me loyal ever since. I know that Lexus owners aren't supposed to even mention the 'T' word, but hey that's where the money came from to start Lexus so I think credit where it's due. Anyway, back to the original poster. I'm sure you won't be disappointed with your IS 250 - is it the petrol or diesel variant? I only ask because the petrol engines are great but there seem to have been some problems with the diesel engines according to various reports on this forum. Hope you enjoy your new car. Robert

Hello F.A. I've currently got a 2010 IS250 SE-L and an iPhone 5 running iOS 7.0.4 and have experienced exactly the same problem as you've described. I also experienced the same problem in my previous 2005 IS 250 SE with a Blackberry phone. It has happened about half a dozen times since I bought my current IS and after the third time I decided not to bother re-saving all my speed dials as I knew at some point I'd probably lose them again It happened most recently this Monday (25.11.13) and as I was on holiday for a couple of days I decided to go into my local dealer, Inchcape Nottingham, to ask their advice. Their technical bloke wasn't available and the person in Sales said they had never come across the problem and had no idea what to suggest to fix it, other than download all my contacts again and then manually select each of the speed dials - great help! But you've found the answer and I've been able to replicate the problem by doing exactly as you've said - a result . Now I know what is causing the problem I will try to make sure my phone is always turned on before I start the car. Or, if I've started the car, I'll have to stop and turn the engine off before then turning the phone on. But that's not really the point. This is a silly, frustrating problem that I'm sure could be easily resolved with an update to the multimedia system software. I'm sure the problem must have affected lots of owners over the last few years and would really like to know why nothing seems to have been done about it. I'm going to email Lexus UK directly and ask them to look into this but in case anyone from Lexus monitors this forum I also ask the same question here: "Can Lexus please advise when this problem is going to be fixed and can they also confirm that when a fix is available it will be provided free of charge to customers, not as an expensive upgrade like the navigation maps" Thanks again for providing the solution thought F.A. Robert