Dawn30

Hi again Just a quick reply to Rayaan. I think it is unfair about your 'stupid' comment about the Lexus crap customer service. I have been very specific about the fact that it was Lexus Carlisle who were rude and my opinion dishonest about their assessment of my car. This is backed up by the fact that my car continues to pass it MOT without the need for the majority of work they told me it had to have to pass. I can say I had dealings with Nottingham Lexus when I bought my car and they were very helpful and I have used RRG Bolton Lexus who are fantastic and know how to treat their customers well. Forums like these hopefully will improve customer service at garages where customer service is lacking and hopefully shame those that overcharge for work that is not required as Carlisle did to me.

Lexus Carlisle Ripped Off Update Just thought I would post an update one year on. My Lexus RX has just passed its MOT again for £52!!!! Non of the work that Carlisle said it required - all £3000 pounds worth was needed again. I did report Lexus Carlisle to Lexus UK - Lexus UK asked what I would like as an outcome and all I asked for was an apology from Carlisle Lexus - which I never received. Anyone considering taking their car to Carlisle Lexus for an MOT needs to be very very careful indeed as they seem to be all to keen to charge you for unnecessary work and be incredibly rude in the process when I quite rightly challenged them about their assessment of my car. And on a final note Carlisle Lexus have had the cheek again this year to phone and write to me offering to service and MOT my RX - I would not take a dinky toy to them - it was criminal that they tried to charge me so much for unnecessary work. Stay away from Carlisle Lexus and you will save thousands!! Yes as you can see I am still very angry that garages can get away with this sort of behaviour in todays world.

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Hello Stefan I passed on your comments to Lexus customer care - they have said that they cannot act on it as it did not come directly from you. The two people who are dealing with my complaint are Samantha Betts and Lee Blake. If you have time to give them a call about your problems at Carlisle Lexus they would be happy to hear from you. Thanks Dawn

Hi Stefan Yes, it was Mr Denny who was very rude to me and accused me of not paying a bill and getting a dubious Lexus warranty. Perhaps Mr Denny could do with some customer relations training! I will certainly pass on your comments to Lexus Customer relations if that is OK. My car was only 8 years old when I took it to Carlisle and I was told many times by the mechanic and Mr Denny that they were not use to seeing such old cars and never with so many miles (only 99k, which is a baby to me!) - which I found very insulting. Perhaps that's why they try and charge you so much - to frighten you into buying a new car from them?

Thanks for your supportive replies. Carlisle are just not interested in addressing this issue. Last week they even phoned me to say that the extended Lexus Warranty I had bought in 2013 through another fantastic Lexus dealer (after a full inspection) was not valid as I had somehow got a Lexus warranty fraudulently knowing my car was faulty! I have not even had to use the warranty as my car is in such good condition. They even accused me for not paying a 2013 £54 bill, presumably for the failed MOT - for which they gave me no paper work or bill. I have never been accused of not paying bills and offered to pay right away - they refused payment - that's because there was never a bill! I think they hope that their bullying phone calls will make me go away. I am taking advice from trading standards. I just wish I had reported them to the police at the time as I understand you can do that. My advise is don't use Carlisle Lexus as it might save you thousands!!!!

Hello I am new to this forum but I would like to know if anyone else has been ripped off for work that was not required at Carlisle Lexus. Mine is a longish story but to cut the story short Carlisle tried to charge me, in 2013, £3000 for MOT and timing belt change and asked if I would prefer to change my car! When questioned they quickly reduced it to £1700 for MOT alone. I removed my car and took to local garage where it cost £50 to pass its MOT. Have just had another MOT this year at Lexus Bolton (who are fantastic) and cost only £50 again for MOT. Carlisle said I needed new suspension and all 4 callipers! Since Carlisle's assessment I have never needed suspension and only required 1 calliper. I have reported Carlisle to Lexus Customer service - but there is little they can do.... Carlisle were very rude and said Lexus UK could do nothing as they were a franchise. Please let me know if you have had similar problems thanks Dawn