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Brechin Slate

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Posts posted by Brechin Slate

    New Is300h Recall (Spotted Dec 2022)

    in Lexus IS 300h / IS 250 / IS 200t Club

    Posted

    Like Pompeyscouser above, another shout out for Lexus Hedge End.  I left my car all day as they gave me an all electric UX 300e to play with.  The car really flew but it's not one for me, I much prefer my IS.  Car washed, 1/4 tank of fuel added free of charge and excellent customer service, I'll be using them in the future instead of Poole.  Full visual inspection done with video along with hybrid check.  Faultless.

    Lexus Poole

    in Lexus General Maintenance

    Posted

    1 hour ago, royoftherovers said:

    I had to pop into Poole unexpectedly a couple of months ago when the voice failed on my Sat Nav.I was on my way from Wirral to Lulworth and they were delightful.Nothing was too much trouble. Have a comfortable seat, coffee/tea, Sir/ Madam, we`ll get our electronics expert to investigate it straight away.They could not fix it but their attitude towards customer service was exemplary.

    I expect you met and spoke to Luke who was, I agree, exceptional. Sadly now gone. As an update on my earlier message, my car was collected at 8am this morning for a service and MOT, I live 40 minutes from Poole.  I was clear that my car had to be returned by 2pm as that's when I finish work. I got a call at 1.15 telling me my car was still in the workshop and wouldn't be back on time.  Luckily I insisted this morning that the sales manager who collected my car gave me his keys in exchange. I'm now driving his car.

    • Like 3

    Lexus Poole

    in Lexus General Maintenance

    Posted

    17 minutes ago, BoutTime said:

    I bought my car from them three years ago. Absolute nightmare and almost walked away from the purchase. Haven't been back since.

    Apparently they now have one technician but they're still booking work for 3 then calling customers and cancelling the booking at short notice. Exactly what happened to me. Twice.

    • Sad 2

    Lexus Poole

    in Lexus General Maintenance

    Posted

    Seems that Lexus Poole ((Hendy) are undergoing a reorganisation which has resulted in a severe fall off in their normally excellent customer service. Job roles being re-assigned, understaffing and key people leaving has caused me as a customer a few headaches to the point where Hedge End will get my business in the future.

    • Sad 1

    IS300h boot space

    in Lexus IS 300h / IS 250 / IS 200t Club

    Posted

    Couldn't quite get all the clubs in there in the bag, I had to take the driver out.  Then decided to drop one of the rear seats but that gave an awkward step which meant pushing and pulling.  Finally decided that for £100 a year I'd leave my clubs in the dry, warm trolley shed at the course.  Battery charging connection included so all very happy, I now have an empty boot and no loading and unloading at either end.  Hasn't helped the handicap though 🙂

    • Like 2
    • Haha 1

    300h from IS250 owners - opinions please!

    in Lexus IS 300h / IS 250 / IS 200t Club

    Posted

    On 4/28/2021 at 4:22 PM, CPeep said:

    Can any owners of both who had big love for the IS250 give their opinion?

    Bought my 2017 IS330h Premier and sold my 2007 IS250 SE-L in December last year.  2 totally different cars but both very enjoyable for different reasons.  The silky smooth V6 and slick gear changes were a pleasure as were the luxury, refinement and solid feel in the 250.  The 300h just feels so much more modern and once you get used to the hybrid driving technique you enjoy increased mpg and a feeling of driving along in an elegant automobile with power on tap in sport mode if you want it.  It's not blisteringly quick but I'd say on par with the 250.  If you plant your right foot in sport mode, it will more likely make you grin than yawn.  I loved my IS250 but if I could wind back the clock I'd do exactly the same again which is always a good indicator.

    • Like 3

    Part no or link for 2017 RC300h wipers

    in Lexus IS 300h / IS 250 / IS 200t Club

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