Harpreet

I wish things were bit easy on getting this exhaust done. Warranty people say wear and tear is different to corrosion and they wont cover it. End of story. I got a so called courtsey call from Bolton Gen Manager saying they are looking into it. That they need to dig it deeper and go through MOT inspection etc etc. Although it was notified to them ten days ago, he claimed that he has only been made aware of this just now. Well what can I say I have booked the repair to be done at Wallace Aberdeen. They will weld a new pipe section to the box with a new flange. All in for 120. It will be done on Monday Learnt my lesson - never buy an approved Lexus. Or ask for full inspection report and video. And avoid Bolton at any cost. Lexus UK said they are dealing with it. I called RRG group as well but sadly they havent called me back. Its better to avoid all this stress and get it done.

Had a chat with warranty admin. He said corrosion is not covered in the initial three months wear and tear warranty. He rudely refused to consider corrosion as wear and tear. Lexus Aberdeen just had the same response from them Back to Lexus Bolton for resolution.

Bolton has replied yesterday saying its on theor priority list for Monday. Wondering what new excuse they will be telling me today.

I have emailed them again with this information. Let see if they reply today. Hoping for lexus uk to come back tomorrow as well. Never thought i will have to go through all this. Regards

Dave please can you send me a screenshot of that warranty thingy as I cannot find it on website. Cheers

Yes i bought it as approved used.

Thanks Dave this means Lexus warranty should have accepted the claim at first place. Lexus Bolton are turning a blind eye to this one. Havent heard from them. Going to write them today again with copy to Lexus UK and possibly RRG group as well. Do you have email id's I should be using for Lexus Uk? regards harpreet

As expected, Lexus Bolton did not call. I called them and they informed that they are working on it. Escalated the issue to Lexus UK customer relations. hope to hear from them early next week Shall I try to get the cost of repair/replacement from Lexus Bolton/UK? Wallace Aberdeen quoted 120 for new pipe after box and 300 for cat back middle section with box - stainless steel

Completely agree with you on this one. I have emailed them the picture and waiting for them to come back. If they dont reply today I will take it to Lexus UK. They already are aware of the issue. Regards

Thank you Dave1 for suggestion. Pain is that it has already been a week and I am no where near of sorting it out. The car's performance is affected as well. Hope Lexus Bolton replies today. If not I will need to get it done next week. Meanwhile Lexus Aberdeen has posted me picture of the leak. This certainly would have developed in two months period. Regards

For some reason exhaust corrosion is not covered under this perforation warranty sadly. I really think that its Lexus Bolton's fault for not checking/replacing it under approved used programme. Hoping to hear from them today if not then will get it repaired from exhaust speciallist in Aberdeen (Wallace).

Thanks Bluesman Update on Exhaust - Took it to Lexus Aberdeen today and they found out it's blowing at the flange connection of rear and middle section. Obviously Lexus warranty rejected the claim as it is a corrosion issue. The centre rang Lexus Bolton and waiting for them to come back to say whether they will pay for it or not. I have also contacted them today but obviously they will not be as quick in replying because its not a profit making thing for them. Meanwhile I experienced that the car performance has been affected. It is not accelerating as it should - I believe exhaust leak has detrimental effect on the performance. Am i right in thinking?

Hello I am trying to get in touch with dealer. Its Lexus Bolton and I live in Aberdeen. Lexus UK advised to take the car to Lexus centre Aberdeen ( Arnold Clark Toyota) but I will speak to Bolton first.

Hello I am new to the forum. I bought an approved used is250 with extended warranty on 20 Nov 2015. I have only driven the car for 400 miles and today noticed that exhaust is blowing. I am not sure if it is the middle or rear section. The car was MOT'ed on 20 Nov by Lexus Bolton at the time of delivery. There are no advisories on certificate. I would not expect this issue to happen in such a short period of time. During this period the car was not driven for three weeks (22 nov to 14 dec) due to holidays. Seems like Lexus did not check the exhaust system properly during their inspection and MOT. The car had full service done before delivery and has full service history by Bolton. I am just wondering what are my options here? Surely the new exhaust is about 2000 GBP fitted. Any help/suggestions will be helpful Thanks