Hi Guys,
I need some help.
I have a Lexus 450h 2006. I have 113k on the clock. The hybrid battery has failed. I have extended warranty, but they are refusing to cover the cost of replacing the hybrid battery stating that it's the age of the vehicle and high mileage and is not a mechanical failure.
My warranty expires in November 2106 but back in May 2016 before its 10 years anniversary I got sold another 2 years, so I am covered until 2018.
I am in in disbelief as it costs £2400 to replace the hybrid battery. I am arguing the following points:
1) In the warranty terms & conditions it doesn't say if the vehicle is aged, parts won't be covered. It says, they won't cover if it its wear & tear. Can this be classed as wear & tear?
2) If they are using this ageing argument, they should clearly state this that hybrid batters won't be covered if over certain age, no?
3) I reported the Hybrid battery problem before the 10 year anniversary of the vehicle as I had some alarms come up. The dealer than said alarms were cleared and test were inconclusive. Less than 6 months later the hybrid battery has failed.
I would sincerely appreciate your help guys to sort this out.
Thank you
Saul
