jpower

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About jpower

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Profile Information

  • First Name
    Jeegnesh
  • Lexus Model
    RX450h
  • Year of Lexus
    2011
  • UK/Ireland Location
    Buckinghamshire

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  1. Got it, however the email trail is easy to follow and the offer I accepted did not have full and final. Going to go with that to be honest I just feel relieved to know my family not going to get a shock on the motorway this summer or the car going to shutdown like a windows 7 machine, because its been bugging the hell out of me.
  2. So this part gets a little technical for me. How it played out was that they made the offer to pay the bill for the repair and asked for bank details, there was no full and final... The proceeding email they sent did say full and final... however I have not responded to that eMail for the same reason as you mention above. Now I'm thinking you can't say full and final after the fact and you have no correspondence from me agreeing. Surely that makes it not full and final or am I wrong and my accepting the funds and paying for the repair it becomes implied? Complicated 💩
  3. So I got a bunch of money transferred into my bank account from so called retailer and have booked in for Monday to get this sorted out. 😀 I will be chasing up with them however if they are going to continue offering this service to Hybrid cars or if they are putting some action into place. I feel a touch relieved today.
  4. Thank you, very helpful info. I think I have made some progress directly. I now have an email from said company quoting what manufacturer told them it starts by saying and includes So in my mind that looks like sufficient evidence of admission to liability. There solution on the other hand looks like a bunch of crap: I have seeked out technical advise from two very good specialist in the area, one of them being a trade AC specialist. And they said exactly what I thought doing a vacuum will not get all the oil out, they also think its highly unlikely that the AC compressor is damaged as yet. The actual proposed cleanup and change of some parts is £750. Firstly they charge £60 for a regas, I do not see how they could even do the job for £100, nor do I believe they have the right equipment or gas/oil to regas and quite frankly I don't trust them to sort it out. So hopefully we are now just in an argument about the correct cleanup. Fingers crossed. Lastly I just want to mention a top top man/business - Steve @ http://www.fullcircleonline.co.uk who I have never done business with, ever, has gone out of his way to advise, get information from other sources, has called me and walked me through all sorts of cases and yet I have not spent 1p with them. Really restores your faith in humanity. I will def be using them for my future business, so damn impressed.
  5. I don't feel right doing that to be honest, plus the dealer will probably argue as I mentioned above as his machine was broken they left me the option to get it done and reimbursed. There is no paper trail other then the reimbursement for the regas. I'm thinking Citizens Advice Bureau and Watchdog as it looks like they will continue to regas hybrids.
  6. Here we go, looks like it's time to get legal involved. Seems like they want to play stupid saying after investigating the fact the aircon is still working there is no need to correct for potential issues, and if something does happen then to get back in contact with them and they will have an engineer inspect the vechicle. 😡
  7. You may want to order right now, the detachable has just come back in stock, its more expensive then I thought, with electrics I wanted was coming out at £436 so I am going to wait till the non-detachable swan neck is available think that's about £270
  8. Back to the towbar - me and my friend fitted the towbar on my X5, he kindly offered to do it again, he's more the know how, I'm just the second pair of hands. How do I know is my rx450h has self levelling suspension? If there something obvious to tell me? As the tower option is different.
  9. I understand, I have continued to ring Lexus every 30 mins and busy tone every time. I've also upgraded my ask the specialist has provided me a quote which replaces the compressor as well as the flush and clean. I will pursue Lexus some more. Question - I'm afraid I am not in a position where I can not use the car, so keeping fan off/ ac off I assume restricts the catastrophic failure? Can the fan be on and AC off, is that still ok? I know its not ideal, I just want to know what's the safest approach apart from not driving it.
  10. So here's the complex part. It was booked in for the dealer to get done, he called up saying his usual place the machine is broken, so I can wait or go to a local place and they would reimburse. That sounded decent to me as it also saved me a long drive back to them and waiting around. I asked them can you recommend me any places and he said yes before we used the place we use now, we have always used Halfords. So you know the rest I went to Halfords asking them is it fine for a Hybrid etc etc. Then I forwarded the bill to the dealer and they reimbursed by bank account with the funds. So I believe the issue would then be between me and Halfords.
  11. Thanks not sure I can be alarmed anymore, pretty much expecting the car to explode.
  12. Interesting, this is why forums are good. I will get a new quote which includes replacement compressor and see where we go. I hope we are not going to have a heatwave anytime soon.
  13. Correct as its early little mileage driven, the suspicion is that its unlikely but not impossible. I have been told do not turn the fan on or get the compressor disconnected till this is resolved.
  14. Thanks just wanted to confirm. After a few phones calls, (not with Lexus as my closest dealer is far away and the phone is just engaged all the time) I found a specialist who seems to know what he is talking about and has spent time to look into further. The advise was to take gas out (special machine to do that), take the compressor, receiver and expansion vessel out, drain oil, flush the system. New receiver leak test, then regas/oil estimated cost £750 I am just in disbelief that all of this is over aircon regas DISBELIEF.
  15. Could someone confirm is the AC belt driven or motor driven?