KoeNX

I have problem with the app showing status unknown. Anyone has this problem? 

Ordered my LBX Takumi end of January and delivered today. Overall customer experience was okay except they couldn’t provide the second key because the sales advisor has locked in her cabinet for “safe keeping” and not back till Thursday. 
 

The sales manager called and asked for feedback and rate my experience from 0-10. Apparently if I rated below 9 is a failed customer satisfaction. Could someone confirm this is true or they are tricking customer to give a high rating to look good. 

38 minutes ago, Ste8270 said:

It's under my wife's name and she has created a Lexus account using the same email etc used for the order, she got an email from Lexus UK thanking her for the order but still no tracking.

 

Time to chase the Salesman I think, thank you for getting back to me.

You could try customer relation cr@lexus.co.uk if you have no luck with your dealer, they are normally more helpful.  Hopefully they will sort it out. 

15 hours ago, Ste8270 said:

Hi, are you tracking that through the lexus link+ app? My wife ordered one on Friday and she would love to track its build but even my Lexus is saying no order details found. How long does it normally take to show?

It did show on the day itself on the Lexus Link+ app. It should show up as long it matches the details. Is it purchased under your name or your wife?

Lexus Cambridge wanted to have a financial review for my NX 350h. I want to downsize to smaller version which LBX caught my attention. I did try to test drive at Lexus Ipswich but was fully booked for the weekend. Went back to Lexus Cambridge for the financial review and put a deposit £250 for Takumi Sonic Grey plus a free superguard coating. Funny enough they have mentioned the deposit will be refunded regardless if I cancel or proceed the order. ETA in April wouldn't hold my breath till is build in progress. I have check my order sheet, they have sneakily added essential protection pack for no reason. Always finding ways to charge things they didn't ask for.

Happy New Year!!!

Thank you for contributing and sharing your NX delivery experience.

Looking forward for more NX joining 2023 

20 hours ago, Simon F said:

Apparently not 😉

Not waiting anymore. Switched to Iphone 😛 

Iphone wireless worked perfectly!!

There might be another upgrade on the engine. Lexus has trademark UX 300h step up from 250h. Better performance and fuel economy. 

https://lexusenthusiast.com/2022/11/01/lexus-trademarks-ux-300h-nameplate/

More details on RX pricing.

From the Lexus website, NX 350h has sold out and have stopped taking orders. Giving hope with NX350h orders are worth the wait. 

Have you try resetting the memory seat setting? 

https://youtu.be/f3oULZp4HRI

6 minutes ago, PETERPFC1 said:

How many mpg are you getting pout of your NX350H?

I had 48mpg over 3700 miles

8 hours ago, Tony Fairhead said:

My NX350h was ordered in October last year and yesterday was advised build in progress on the app. Does anyone have any idea how long it takes for the car to arrive at the UK dealer?

My NX 350h took one week to build and another 8 weeks to arrive the UK. 

I remember my dealership or someone in the forum mentioning there will be an update for wireless android auto by end of the year. Does anyone know is still happening? 

22 hours ago, RXtoNX said:

Thanks, now sorted👍. 
It appears that it has taken around 8 hours for the Lexus Link app to make its initial connection to the car.

Do you mean once it has loaded & ready or is your request connected to my post surrounding the problem of having to select country every time?

The screenshot with the problem of the country selection but you mention is resolved.....

3 hours ago, RXtoNX said:

Our 450h+ delivered to the door by dealer at 11.00am today.

Not really had a great deal of time to play around with it yet but Forest impressions are:

• It looks and feels smaller than the dimensions suggest against the outgoing RX450 gen4
• where have those nice sized door bins in the RX gone?
• plastic areas don’t feel of the same quality
• no folding centre section in the rear seat or realease mechanism from the boot

All of the above we knew of course from the initial test drive and good poke around the car. Doesn’t matter really since the wife wanted a smaller car than the RX.
For me I’m sorry to see the RX go but as I’m not the main driver I’m not really complaining, the NX is still a really nice car 👍. Hopefully I’ll have the time over the next day or so to play around with the settings and get Lexus Link to connect to the phone rather than having to sit watching the wheel of motion go around and around. 🙄

However, I have found the first thing that has started to annoy me so I hope I can figure out how to overcome this 🤔. Everytime the screen starts up I have to select the language, please tell me that this can be overcome 🙏

Do you mind showing a screenshot of the startup screen?

Today I had a call from Lexus to give a feedback regarding the overall experience with the dealership. The word I would say is appalling. The main factor is lack of communication and professionalism. Given the salesperson advice not to give a feedback which is just not right. Most of my rating were below 5 from purchasing till handover. Expected more from a dealership that has won dealership of the year. 

The price list is only for customers that hasn't put their order and deposit. If you have order before the new price list, they should honour the price that you have paid for the deposit. 

13 minutes ago, Harrier Man said:

I can't see the 450h+ listed on the website at all! Is Lexus in the middle of a web site update? Can anybody else see the PHEV listed? Very odd.

Here is the 450h+ 

Lexus has increased the price once again. The cheapest model starting £41k. 

I had a,follow up call from the salesperson asking me not to give a feedback if Lexus asked as it will affect his performance review. Very appalling 😠

Collected my NX today done with ceramic coating. It looks newer than the collection day from dealership 😍😍

1 hour ago, RXtoNX said:

Contrary to the previous 3-4 posts above, our dealership has kept us informed with telephone calls and/or emails every 2-3 weeks since ordering at the end of Jan, the latest being at 9.15 this morning to inform us that our NX has now left the factory. The same info appeared on the app 90mins later.

@KoeNX I am surprised at Lexus Cambridge since they are the same dealership, Steven Eagell Group, as our dealership in Ipswich who have been superb both on this occasion and previously when we purchased the RX.
Dealing with them, in sales, after sales and servicing, has been a joy compared with the disinterested muppets we had previously experienced over 9 years with Land Rover.

BTW we’ve never been asked to complete a survey or provide a rating for a sales person since switching to Lexus 4.5 years ago. Maybe your sales person was already under scrutiny.

My first dealing for the NX pre order was with Lexus Ipswich. I did put my interest and was contacted through email regarding the specification, part exchange, etc. There wasn't any reply after that, then I decided to go with Lexus Cambridge which they sort out the order within a day. After a week, Lexus Ipswich decided to respond which I told them I had ordered from somewhere else. 

I guess from your experience is two completely different kind of customer service. I am glad you did have a good experience from them. Not so lucky for me. 

My salesperson asking me to give 10/10 for his customer service but I am not convinced with the lack of communication and professionalism from the dealership. I brought this up to the general manager and he only can apologise and give more training. Lexus Cambridge has won franchised dealership of the year 2022. If they are the best, I am a bit worried with other Lexus dealership. 

Has anyone given a good feedback to their dealership?

https://www.am-online.com/news/dealer-news/2022/05/11/lexus-cambridge-is-the-2022-am-awards-franchised-dealership-of-the-year

On 5/25/2022 at 4:31 PM, Bish1402 said:

My car 450H is now in build stage.... Finally and estimate is early September now.... More waiting but at least progress to build! 

Proud to receive my NX today. Paperworks was smooth. So far enjoying the drive from Cambridge.