Dazzle1983

On 3/29/2022 at 11:23 PM, pawex said:

Hi ,

Sorry i been very busy recently it all came in same time new car collection and moving house .
Im absolutely loving it so far mpg its very good , it will take me some time to get used to it and with hybrid you have to learn how to drive it to get the best out of it , the Lexus Link App helps a lot .
 

Wow Pawex that looks lovely mate. Looks really nice in grey. Those miles per gallon are amazing my bmw is getting around 18 to 20 mpg atm lol. Makes me excited for my one now.

On 3/29/2022 at 1:47 PM, Bill Dawes said:

Hi Darrel,  I had a call from Lexus Bristol where I placed the order telling me that there is a lot of movement on deliveries at the moment, according to information they have is that mine is now showing July rather the original May quoted but this is a very fluid situation and could change again for the better or worse and for this reason the dealers don't contact their customer every time they have a change signalled up. They did not know why the Lexus website is not working properly which is fair enough, not something the dealer controls.

Lexus customer care said they will investigate.

So dear reader not good news and not designed to make me feel any better, feeling pretty rubbish and tested positive for Coronavirus yesterday.

Bill D.

Aww I had covid back at Christmas in 2020 was horrible. I hope you have a speedy recovery. I think app is hit and miss some get the advantage and some don't. The date on mine still is 23rd May so not to long now. However my start date was 31st March the 31st April then 17th May now 23rd May. I suppose we will get em when they come.

On 3/20/2022 at 11:28 AM, pawex said:

I went for mercury grey 

Hi Pawex, 

How are u finding your new car. How's the mpg and are you happy with it? Did you get a picture when you picked it up.

21 hours ago, Bill Dawes said:

Decided to contact Lexus UK, had a very nice reply, I told them my order was originally shown but suddenly disappeared. I was asked if I was I able to share the link on the forum website, not sure what this means? Anyway they are looking into it.

Bill D.

Did you get anywhere with this? I still can't see my order. All I know is my car was in build mode 2 weeks ago and still no change in delivery date as still showing 23rd May 2022. 

5 hours ago, pawex said:

I went for mercury grey 

Nice mate. Let us know what you think when it comes and how you get on with it.

16 hours ago, pawex said:

Its just standard UX with Premium Pack 

I ordered the same ux250h with premium pack but 1 month after you. However it looks like mine is gonna be another 2 months till its gonna come. Be nice to see what it looks like pawex. What colour did you get it in?

Hi All,

So today I have been emailed to say my car is now in build mode. I'm guessing this will be a week then will be in shipping mode. Hopefully will be in my hands in around 9 weeks time.

OK so just got email from dealer that my arrival date has changed again  it started as the 31st of March 2022. Then went to 17th May 2022. Now the latest update is the 23rd May 2022. This will make it 4 months and 18 days. Its now 2 months and 9 days in since ordering and it's not even in build yet. If it changes again I might tell em to register it in September if I'm allowed to as will be a new plate. I wonder if you can do that. Does anyone know?

On 3/10/2022 at 8:49 AM, Bill Dawes said:

I know that some of you had problems finding this but strange thing is I didn't, have acessed it several times but it's suddenly gone.

I hope the car is more reliable than their marketing which to be honest seems a shambles one way or the other.

Bill D.

Just logged out of lexus and it has order and my lexus tabs. When I log in Order tab vanishes.

10 hours ago, Bill Dawes said:

Wierd, just tried again and still just one tab -  'Owned'

Bill D.

Hi Bill,

Lots of us have the same issue can't track as don't have it on app. Also the issue everyone is having is the dealerships all say different stuff. Some say u can some say u can't. I ordered on 05th January 2022 and so far not even in build mode as far as I know. They only seem to say estimated delivery dates etc. Saying that I'm happy it's not come yet as prices of fuel atm. Brought it to save fuel and money from my 3ltre twin turbo 😆. 

1 hour ago, pawex said:

This is strange exactly what my dealer has told me too ,which dealer did you order from ??
My dealer told me the fact that im not reciving any notification at all from lexus could be because the system change .
It dont really bother me to much the wait now shouldnt be much longer
From what i seen on the Nx thread people do get notifications in the app

Oh thats strange. I ordered from Edgware Road in London and they have told me you only get emailed through the process. I think we all sit thinking wow not even in build yet. My dealer has only said to me its still has pick up date of 17th May 2022. 

Spoke to the dealership today and have been told you don't see build etc through the lexus app. Apparently you get an email at different stages of the process. I haven't got any emails yet only a delivery date.

On 3/1/2022 at 4:58 PM, pawex said:

I did ask the dealer for an update today and been told car its on the sea now and should be here anytime between end of march - 14 april 😉

Really happy for you Pawex. Makes sence for my delivery date as I ordered a month after you. 🙂

19 hours ago, pawex said:

Apprently my car has been in build for almost  month now and still have nothing in the app and no emails at all on the 7th of March it will be 3 months since i placed my order and i will ask my dealer for some proper update whats going on .

Wow that's a long time to wait. What was your estimated delivery date of your car on your invoice? I know mine was April 29th but changed to May 17th. If it comes May it will be 4 months and 12 days for delivery. 

11 hours ago, Roddersbuck said:

That’s strange I’m dealing with them and I find jamil very elusive, I haven’t even been able to get on app

Hi Roddersbuck,

I have been dealing with someone called Rina at Edgware Road lexus in London and she updates me every two weeks on a Monday. My next update will be on the 28th Feb 2022. I have been told by others that once build starts you should see on app but will update once I see anything or have news on build etc.

On 2/22/2022 at 7:47 PM, pawex said:

17th may for collection or the build starts ?? 😮

17th may will be at dealership and 20th May for collection 

On 2/19/2022 at 11:57 PM, pawex said:

Have you tried asking your dealer for an update ????

Hi Pawex,

Yes they have said its still waiting on build and that my date for being ready will be 17th May 2022. But will need 3 days to do the inspection stuff.

17 hours ago, pawex said:

Hi Dazzle1198 As i previously said my dealer informed me the cars its in "build" on the 8th but i havent heard nothing since no email that the car has been build , yet still no luck in the app , in my case the garage section where the order meant to show its not even visible ... Do you have the garage icon in your app ?

Hi Pawex,

Nope I'm in same boat as you no icon in the garage part. I only have when it asks for reg or vin number which I don't have yet.

On 2/9/2022 at 10:27 AM, pawex said:

Yes that's exactly what I was reading about 2 days , I been told once it's done I will have the email from Lexus saying the car been crafted and after that I will be able to track it through the lexus link app . 

Hi Pawex, 

Did you manage to see your car on the app yet? If not can you update when you do. My dealer has said no new update on mine and still delivery for 17/05/2022. She will update me again in two week. Very good service at edgware road lexus.

11 hours ago, pawex said:

Been told today by my dealer that the car its in build now sure it wont be long now till i recive the email that my car has been build .

I looked online and build is usually 2 days as long as no parts are being waited on. I can't wait to get to that stage but guessing it will be 4 weeks after yours which gives me a gd idea.

On 2/4/2022 at 6:00 PM, Stephen52 said:

I ordered my UX in November 21.  Told it is due early April 22. Looking at the tracking, it states it is fully built and having final quality check. Still two month away. 

Hi Stephen, 

Did you see your car being built and tracking straight away or did it take a while to appear on your app?

Thanks in advance for reply.

pawex,

I to am still with only an order form. However I did get sent through gap insurance and wheel and tyre insurance etc and asking if I wanted it. I am guessing I'll decide once I get the car as I think by not hearing anything about build etc it could be prob June/July and not what the quote in May unless they are really good with estimates. Pawex, please let me know if you ever see anything in app so then I will have an idea of when I'll see mine. I'm guessing if they are building a few lexus ux250h I'm sure they will do em all at once. I only went for the premium pack on mine and got it in black.  

I agree Pawex it would be good if they gave you more updates on the way. Like it's on production line being built. Then it's on ship. Then at port. Then at dealership. Then ready to collect. Having no status just keeps you wondering. I did ask for vin etc to my dealership but was told they haven't got one yet. All he said was order was excepted and dates been brought forward to May 17th however original date was 29th of April on paperwork. Unless he ment March 17th as that is brought forward lol. However March would be to soon looking at others wait times so I'm guessing will be May time. I will update if I hear anything else on mine. I ordered mine in Edgware Lexus in London.

Hey I ordered mine (lexus ux 250h) on 05th of January and I get the same as the above. However original date for delivery was April 2022 now its been moved to May 2022.