Dazzle1983

Did mention it already but got told they were already there. The bloke who valets my car has said, he can get them all out. Just very frustrating that this happened. Like I said love the car but service is not what u expect. Never had this before so dunno what is happening. Thanks for the email address though just don't want anyone losing jobs etc as I'm not that sort of person 👍. Next time I take car for its next service I will make sure I get copy of paperwork when they check it. However after lots of complaining they did say if you drive by we can have a look for you. That will probably be same people who scratched it so dunno if I should trust em to try get em out. 😆 🤣

So I get my car valeted weekly due to being a clean freak and really like to have a shiny car looking its best. Below are the pictures of the car the day before the service. Brand new no marks like a mirror all round. Anyway, get car back and have scratches all over the front bonnet and one on the passengers door handle. Has anyone else experienced this or is it just something lexus do to your cars when servicing them. I feel like I constantly moan on here but after phoning them up they tell me marks where there already. I am happy to get it valeted again and have all scratches removed via machine polish however I think this is frustrating and can't believe they don't treat people's cars with no respect. Has anyone else had this problem or just me? Also I'm at the point of selling it due to everything that's happened with them over the last year.

Tried three already lol

This is the top of window. Yes car is being washed today. If you zoom in the corner you can see a rubber bulg on the top seal not the side one that sticks out.

U can see in my picture attached its defo sticking out. However, I was told its normal. I'm not planning on keeping once the service plan runs out in 3 years. Only keeping as added that when brought new. This I my first Lexus and apart from this I love the car. Just disappointed in the service they provide when u have a problem. I guess I'm used to BMW service which if you have issue a replacement car is dropped to you and your car taken away fixed and showroom cleaned. With Lexus I booked 6 to 8 weeks in advance and no car for few days. Wash was not good either had to valet myself afterwards. Anyway not here to rant about service lol. Good car but not for short trips in winter. Gd for summer though and very comfortable.

I don't use recirculation button. I'm want to let my mechanic look at mine but apparently it will void warranty. I think its something to do with front window seal. In winter it expands with cold and frost which let's damp in then warmer times it closes. I can only suggest manufacturer fault with window on front. I'd put money on it as just looking I saw on passenger side the rubber sticks out. Even though they say I normal.

Had a smoke test done on mine. They said it was the cloth I was wiping the iced inside with as it was damp. Weather to hot to ice up now but I've logged with them so next year I'll be taking it back to them in winter time when problem happens again. They also said I because I don't use it enough. Funny as all other cars I had ain't had problem. So no they couldn't find fault with mine. Guess I'll be taking it back in November December time when it gets minus temp again.

Thanks for your reply. Tbh I can't fault the service at Lexus Reading just strange as booked in three weeks in advance and asked for a car but was declined. Car is 22 plate and 6 months old which kinda made it worse experience. They did offer me to bring car back on warmer day to be checked but no point as rather leave there then go back and forward as I have to get a taxi back which ain't cheap. I'll be honest I just hope they find the issue so i can sort it. Just hope warranty does cover it as I will be going further with it if not as you don't expect that on brand new car. Its 1800 miles on clock. Maybe I should have been more forceful with courtesy car.

Hi All, Just thought I would update. They think it might be a leak in the boot area as they found ice in seal in boot. They are going to do a water test hopefully tomorrow to see if they can find the leak as doing it in -5 degrees is very hard due to water freezing straight away. Very interesting for a new car to be leaking in boot unless not aligned properly or something. They did ask if it's had any replaced windows which obviously it's not as the insurance would of come up with it. I'll update once we know what is incase anyone else has same issue

Was this ever resolved? Got same on brand new ux250h? It's in tomorrow at lexus but been told won't be under warranty even though 6 months old with 1800 miles on clock.

Also for all the comments my dealer don't do this. If they are part of jemca which the two I have now asked the same question to about replacement car have said same thing kinda means something is wrong with how each lexus operates or something needs to be sorted at the ones that don't offer this. Like I've said I've now complained on Lexus official site in hope they change all Lexus jemca to better customer experience. This way all lexus dealership should be the same as each other not run different.

Yer no worries I will let you know the outcome. Mine was more a worry when I had ice on inside tbh. Never had this in all cars I've owned.

Hi First, Yes purchased bran new on 05th January 2022 picked everything I wanted on it. Didn't even buy on app or phone actually delt with a great lady their who was top class selling and keeping me updated on process. Its not a third party lease was brought directly from Lexus in Edgware Road London. Trust me I'm more shocked as its me dealing with them. I have left a review of my experience on their website and will see what happens because its very disappointing tbh. What's more frustrating is no one else has had this problem on here. Everyone I've asked can't believe it they are all shocked. It's in amazing condition as its let's say we'll looked after fro imagine below. Even washing it its air dried not with shammy and cloths so it's not scratched. It looks newer then when I picked it up. Everyone jokes saying its cleanest car is ever seen lol.

Spoke to another deal and had someone on here say they had same problem with Lexus in London. I have now booked with Reading. Person I spoke to was guy named Paul was a fantastic bloke very different. However he also explained they have stopped giving out courtesy cars due to customers with investigation work having them to long and needing them for servicing work. Meaning a service is in and out in a day. The customer drops off a car and drives off in courtesy car and is back that day to pick his/her car up and returns courtesy car. I'm guessing it's a cost thing but still very poor of Lexus. Not the person who gave me information.

Cheers T man. I'm just shocked no courtesy car. I can take if I damaged it I pay I understand they have to say that but what customer wants to be stranded in middle of nowhere. Just think it's poor of lexus.

Let's hope you don't have to as they make you car less till problem resolved lol. I agree with you tbh toyota, lexus and Honda are gd for not breaking down but when you do they should be able to give courtesy cars. Just my opinion though. Especially when you pay 44k for a car with 1700 miles on clock lol.

Apparently it's all changed so they tell me. No courtesy car unless you are having a service and getting your car back same day and returning car for next customer who has service. Stopped giving them for investigation work. Very strange I know. Maybe it's a cost thing.

Bit of an update. I have now asked Reading Lexus to check car it's booked in for 23rd January 2023. I also asked if there was a charge and the sales man said as long as car hasn't been damaged it will be under warranty due to being a new car with only 1700 miles on it. Funny enough though I asked about a courtesy car and they said unfortunately they can't give one due to the courtesy cars being only given for services and not investigation work as they need the car back the same day for next day customers who book services. So might be without a car for a while till they find the fault which could be a few days. However he did explain better then the last person I spoke to in London. All in all though when I had my BMW if you had any issue they picked up and dropped a car off till you get yours back be a day or two. Even when I had a light come on dash in bmw. A truck turned up with a car for me to continue my journey and they took mine for repair. I feel now I have made the wrong choice. Don't get me wrong I love the ux250h but the service you get with bmw is chalk and cheese in my honest opinion. Btw I'm not saying this to upset any lexus owners. I went with Lexus due to people saying customers are first etc. Thanks all for replying btw.

London Edgware. I haven't paid yet but def no courtesy car which I have a right to kick off about. Wouldn't mind I was 5 mins down road to dealer

London Edgware. I haven't paid yet but def no courtesy car which I have a right to kick off about. Wouldn't mind I was 5 mins down road to dealer

Hi, Yes asked for courtesy car due to travelling 30 miles to get there and said no as it might take more then a day to find so will be a taxi back and no car and taxi there after. Sometimes I don't understand their thinking. It was Edgware in London who said no courtesy car and that it might not be under warranty. I'm sorry but a car that has no marks on it since I picked it up and has less then 1700 miles on clock I think its not something I've done it's pure cheeky of them to mention something like that in my opinion. I even paid for services upfront. 😆 maybe I'll try different dealer. Just find it strange as my bmw had issue they took car dropped another off till was fixed. I'm shocked as lexus is supposed to be customer focused no matter what dealer u go to.

Well update on my 2022 Lexus ux250h. I've had the car for 6 months now and first issue has come up. I have ice on inside of car window and wet puddles in footwell on both driver and passenger side. I've booked car into lexus to find out I don't get a replacement car while mine is under investigation. The investigation will cost me 186 pound and if I get it repaired through lexus it will be 90 pound. What happened to new car warranty and no car after dropping new car off with only 1700 miles on clock. I think I might be changing back to BMW at least they came to house picked up car and gave u replacement vehicle and warranty was warranty. I'm very disappointed tbh with Lexus. Seems very unfriendly to people who pay 44k for a new vehicle. Regards, Darrell

Hi All, Dunno if this is the correct place I brought a brand new car. Was a lexus Ux250h in May 2022. Only done 1700 miles since got it. Over the winter it was icey where the inside of the front window iced up and when it rained I found the front floor mats wet. I rang up lexus and being a brand new car should be under warranty. Well apparently investigation will set me back 186 pound to find fault. I am also not entitled to a replacement car. I have to drive 33miles to local dealership have no way of getting home. This is my first lexus I usually buy BMW and so far am feeling really annoyed on their customer service after buying a brand new vehicle. Thanks for comments and others experience. Darrell

Congratulations mate really happy for you. Looks amazing in white 😍