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After hearing about the BBC Watchdog program on the CANBUS thefts and the subsequent reply from Lexus regarding it, I emailed Lexus Canterbury the details and here is their reply which looks more promising. Thank you for your email enquiry. We are currently awaiting Lexus to release the technical information to us by the end of April 2024 for all models affected. As it stands currently, we are only able to carry this out on Lexus RX’s until we have the technical information next month. If I can assist with anything in the meantime, please just let me know.

I am thinking of doing the same as Motorway give me an estimate of around £29,797, for mine and my last settlement figure a couple of months ago was around £29,000, so it is now starting to look manageable at last to be able to clear my PCP deal and walk away from Lexus.

It was what I assumed looking at their terms & conditions, but that does not arise now as I am staying with them for hopefully more than 1 year, but who knows what the future will bring.

UPDATE Just had an email today from Adrian Flux with a renewal quote of £730.76, so I phoned them to find what on earth was going on. I explained that I phoned yesterday to see what my renewal quote was going to be, as I had checked on Go.Compere for prices, and I was told it was £1200+ so he set it to cancel as I was not prepared to pay that price, and now today one day later, I receive this cheaper renewal quote, which was actually generated the day before I phoned, so it should have been on their system. The advisor tried to get LV to honour the renewal price, but they would not come down, so I was told incorrect info which cannot now be corrected, through no fault of mine. I will get my own back though when my home insurance is due shortly, also with LV, so they can go and whistle. If they had honoured it, it still would have cost me £60 to cancel the other policy, but I would still had saved at least some money. TOTALLY CHEESED OFF. Colin

No, telematics is a device or app to monitor your driving habits and tendencies, which they can monitor.

I had 1 lower quote of £694 but that was for a telematic policy as well, and I have been driving for 59 years after passing my test first time when I was 17, absolutely ridiculous.

I did a Go-Compare for my insurance which is due in 21 days and my cheapest quote was £869 from iGO4, when my current insurance from LV via Adrian flux was £582 last year, a 49% increase, but this year they said the cheapest quote they could get was over £1200, which would have been over 100% increase. So goodbye to Adrian Flux who I have been with for several years, insuring 3 previous Jaguar's with them. There was no change in circumstances, in fact I even reduced my mileage from 6000 miles to 5000 miles as I only did around 3000 in my current year. I have now decided that my ES300h is going to go sometime later this year, when the cost of getting out of my PCP deal is manageable, due to all the recent thefts being reported, resulting in ridiculous high insurance quotes and the TOTAL LACK of interest from Lexus on the matter. So this is my first and it will be the last Lexus I will have ever have. I will buy a smaller non EV car which will be cheaper to insure and purchase outright, to see me through my remaining few years of driving, before hanging up my keys. Colin

If my ES ever gets stolen and not recovered it will get me out of my PCP deal as I have the GAP cover, so I will not lose out financially, apart from increased insurance costs on a non Lexus model unless I give up driving altogether, because I am in my mid seventies and do not enjoy driving as much as used to, might be time to call it a day.

I bought my ES around the same time as you did, and I am getting very concerned regarding the theft situation along with the recent hike in insurance rates. The dealer I purchased it from Lexus Maidstone has now been dropped by Lexus and I am now have to use Lexus Canterbury, a lot further away. I was never really happy in Lexus Maidstone anyway. I am on a 4year PCP deal and I have looked at selling it on CarWow but there is a considerable loss to be made. I did have an offer on a new Dacia Sandero (less desirable to thieves and cheaper to buy) with a loss of about £2000. I will make my decision at the end of January when my insurance runs out and if it increases too high, then decision made. I have never really bonded with the ES300, and wish I just kept with my Jaguar XE which would have been out of its PCP deal by now and I could have just returned it, if the insurance was too high.

Mine updated also without any problems. I had both installed previously, but after the update to Lexus Link+, the old version if selected, stated it has been updated to the Link+ version and will now not work, so I just uninstalled it.

I have one in ice ecru but with the light interior and I also have not seen one on the road at all.

I too had had the service plan from Lexus Maidstone and when I had to go to Steven Eagel in Canterbury as my next nearest dealership and gave my details, they confirmed my service plan.

I have just had an email from Lexus Maidstone to say that they closed down on the 30th of June. I now have to go to Lexus Canterbury which is a lot further now, and I am not very happy at all. I wish I kept my Jaguar XE, as I had a lot of problems with Lexus Maidstone on ordering my Lexus in the first place and now I have to start all over again with another unknown dealership.

I have just tried the online recall checker again and still nothing.

I have not had the recall yet and I have checked online and there was nothing there, very strange, as I have the same car as some of you, the ES300h Premium edition 2022.