fourbanks

17 minutes ago, ColinBarber said:

The LBX is made in Japan as is the engine. Toyota has made 3 cylinder engines in Japan (and other countries) for years. 

Thanks for the clarification Colin 🙂

i used to drive a Mitsubishi 1500 4 cylinder which was fine, but a 3 cylinder I'm not so sure. Is the BX made in Japan, as it doesn't sound like it? 

Most manufactories from Japan source out 3-cylinder engines to South Korea 

Thanks for your detailed explanations 😃

5 minutes ago, Boomer54 said:

Given that the average dealer as no idea what career you are in then I doubt the above holds true.

What will always help is to understand any contract that you have and how to be polite, but firm in making sure the contract is upheld.

People in the know let it be known of their professions in the chit-chat with the salesperson, so just subtle hints for going forward is my experience of the public 

1 hour ago, Bounce75 said:

That is not good to hear.

Hopefully Canterbury will be ok.

Canterbury is one of the better dealers, so you should be OK. Tunbridge and Gatwick with the same manger just hit-and-miss just depends on who's in that day 

12 minutes ago, Mr_Groundhog said:

What do you mean by an executive job and staying out of court?  If it's a reference I'm not getting it sorry

I have a very powerful friend executive, and he always gets perfect service from any dealer and gets way more than what you or i will get

 that's how it's always been, people like lawyers also get perfect service as do airline pilots and surgeons 

people like myself thou who are retired are far more likely to get poor service. 

Can someone please tell me on why the BX is better than the UX. or have I got that wrong. To me, they appear to be the same car albeit with a slightly different design.

thanks 

IAN is the manager of both Tunbridge wells and Gatwick. He's not great as he's never around, overall all the dealers in the south of England are hit-and-miss, especially miss when it cones to any warranty work that needs to undertaken. 

Unless of course you have an executive job and if that's the case the service is perfect as the dealers like to stay out of court 

53 minutes ago, dutchie01 said:

Just a feeling but something here does not add up. Who is the dealer? Is the car new or secondhand and within warranty?

Short recap. The dealer delivers a Lexus on your driveway and disappears. You then find out the car does not work and there is black grease all over the white interior. You do not contact the dealer but your neigbour with thesame car starts jumpstarting it??

Next day you drive to a forest, the radio does not work, the satnav has glitches and in the middle of nowhere you cannot close the roof and windows so you walk away. Then 3 more breakdowns, a burning smell in the car and a loose feeling in the steering.

I stop here as it all sounds too bizarre to be true. Did you by any chance find any trolls in the forest?

The car is new Bernard Steve, purchased in September 1st. The dealer would never deliver to an address from new, as it has to be inspected in the dealership and signed off. However, once it's been inspected by the owner it could then be driven to the owner's address that's the procedure I'm aware of 

that's what I believe has happened here, Steve's inspected it at the dealership and then someone has driven it over to his home. They have then left it on the road, Steve then came out to find it won't start, and a neighbour has then come along to help out.

Not sure where the blank grease marks have come from, as the car collection staff for servicing at the dealerships are in general very good 

as for everything else on Steve's list that to me, seams like water ingress on the wiring harness having either been exposed to heavy rain or having driven through a large pool of flood water that would most certainly do it 

Electric cars risk becoming uninsurable (msn.com)

well, it was fun while it lasted, but the reason I opted out was because of the much higher insurance and that and other concerns like the massive loss in trading in after 3 years of 50% didn't really justify me purchasing it, so on that basis it's not for me and i'm out 

Some customers are now being quoted over £100 a week to insure their electric vehicles, with others reporting premiums doubling or tripling compared to a year before.

There has always been a mismatch on the UX models from 2019 and is complete hit-and-miss on what you will get. i have the full premium pack with sunroof and CD player headlight washer but no heated steering wheel and I have to manually open my wing mirrors.

Apart from that, I have the full specification 

3 hours ago, HPS13 said:

I thought this was an unusual statement. Was the car delivered on a transporter? If so, I assume the delivery driver drove the car off the transporter or the car was actually driven to your home location. 

Personally if I was buying a brand new Lexus, I would be at the dealership to complete paperwork and make sure that everything was good with the car.

'Stevewagster' seems to have gone quiet, I hope he updates us soon. 

Indeed, Hugh, we need an update from Steve asap. I have a master Lexus technician friend Tim based at Lexus Gatwick for 20 years who should help you out if your local dealer can't for some very odd reason. All the Lexus Kent dealers should have at least one master technician employed, but for your problem at number 9 where burning is concerned unless very straight forward that would need to be addressed by head office only as a safety measure in case a full UK recall was needed 

9, regular smells of burning rubber/wiring that just in itself is most troubling and the car should never be driven. This needs to be addressed by head office in case a recall is needed at a later date for us all 

Hi Steve.

Did you purchase this new from a Lexus dealer or direct from Lexus? There are a few poor Lexus dealers, but I know of none this bad in how you have been treated. 

Your dealer sounds to be very bad to a level not seen before as the car is in a very dangerous state and should not be driven at all

As the car has caused you so many problems, the dealer should be able to take the car back as a lemon and replace it with a new vehicle.  This is a first I have ever come across with a Takumi model. 

The dealer most certainly needs reporting to head office as there is no way Chris Hayes, the chief executive, would allow that car to be delivered in such a poor state 

55 minutes ago, Navnan2 said:

Hi, fourbanks I did what you said and changed my password to have no capitals then went through the whole reconnection process and that seems to have done job. Why on earth have lexus disabled the uppercase key when entering your password G*d only knows! Thanks for your reply. 

Good to see that fixed it. 🙂 

You will need to change your user password to at least 10 characters, as for some reason i had the same problem. Sticking @@ at the end fixed mine 

That's what I paid a year ago with sunroof. One year on thou the value has fallen to £24'000 so not great 

13 minutes ago, MrB said:

Thats what I paid last year. This year (with no claims) etc ; car on drive; they quoted me £1400.    Only explanation is 'shrug' -its a new car - so have my others been!

This year I paid £460 so a step in the right direction 

20 minutes ago, B1RMA said:

Just received this from Lexus UK.

Dear Mr Wiltshire

Thank you for contacting Lexus UK. 

We hope you have been enjoying driving your Lexus RCF what a fantastic car! 

We are sorry to hear of your disappointment in having to replace the shock absorber in your vehicle, this is unusual on such low mileage. Unfortunately, sometimes things can go wrong even with the reliability that Lexus vehicles have. 

Although we are unable to reimburse you for repairs that have already been carried out, should you require repair in the future please do get in touch or ask your Lexus Centre to raise this with us as we would be more than happy to assist and review the case. 

Thank you for your feedback and allowing us the opportunity to reply directly to your enquiry.  

Kind regards

 

Claire Dean
Lexus Customer Relations Case Manager
Toyota (GB) PLC - Lexus Division
Distributor of vehicles, parts and accessories for the UK

Like all manufactures or those working for the council or social housing always a negative response by those who have grown up in a negative environment with nothing to offer, giving negative responses in a negative work place 

You can be assured that car warranties only cover the major fixed parts of a car and never wear and tear parts like shock absorbers, which are always down to driving on bad roads like in the uk 

31 minutes ago, Gary H said:

Personally speaking, I preferred the black/unpainted arch trims over the painted ones but indeed, each to their own. I think the painted ones detract a little from the design and makes it look a little more 'slab sided' in my view. 

The only worry I had when I had my UX was the black plastic fading but I have to say after three and a half years of ownership, they still looked pretty much as good as new. Obviously how they'll look after a decade has yet to be seen but they do appear do be of high quality plastic that, so far at least, seems good at resistance to fading. 

I go with you, Gary. The roads where I live are not that great and any type of painted arch would get chipped and look a mess 

All ux with the dated trackpad have like mine have the black plastic trim. The logic here is to protect these areas from stone chips. Those with the touch screen models from 23 onwards don't have the black trim nor the wording down the side of the car hybrid.

Personally, i find that my lack of the heated steering wheel and for the wing mirrors to be operated manually to be an oversight, as there was no real valid reason for the admission for a top spec pack. The sunroof was an extra that the original owner had placed of which i had to pay for as they had cancelled the order just prior to taking delivery the week before 

I then come along thinking of many months of wait time if i placed an order only to be told i was in luck and that I could take delivery the following day 

so far so good with nothing of note to report on 

17 minutes ago, Bezzer said:

Difference wise the Luxus blurb for the Design over the standard UX was...

"Its road presence is enhanced with the F Sport spindle grille, featuring a Lexus L-motif mesh pattern, finished in black with a chrome surround for the lower section that accentuates the car’s planted stance. The same pattern is featured in the enlarged bezels housing the fog lights and cornering lights in the F Sport front bumper, with contrasting chrome L-shaped surrounds. The rear bumper also has an F Sport-specific design, with a jet black roof spoiler and moulding details around the light clusters. The 18-inch F Sport alloy wheels have a 10-spoke design and a dark metallic finish.

Other F Sport Design standard specification details include synthetic leather seat upholstery, heated front seats, dual-zone automatic air conditioning with Lexus’ Nanoe-X air quality system, reversing camera, automatic wipers, LED headlights with Automatic High Beam, Blind Spot Monitor and Rear Cross Traffic Alert with auto brake, chrome roof rails, black wheel arch mouldings and Lexus “F” badging."

 

My UX with the top premium pack came with the sunroof. The only things i don't have is the heated steering wheel and the automatic folding wing mirrors, I have to do that manually everything else is there and works well 

i still have the CD player, don't forget, and the trackpad being of the 2018 design. i also have the well renowned Nickel-Metal Hydride

 Ni-MH batteries can withstand harsher weather conditions, from freezing winters to blazing-hot summers. This is why you’ll find them in the AWD Prius, which is a hybrid car that is great for snow states and desert states.