Deb

Finally picked up our new NX on Friday!!!! 🥳 👏 🙌 🥳 🙌 👏 🥳 🙌 👏 🥳 So happy to finally have our car! It’s gorgeous and everything we wanted 💗 Our dealership ended up throwing in a few freebies too, to compensate us for the order mix up, so that’s made things better too 😊 It brings to an end, what feels like a very long wait, for the car we ordered back in September 2022. Looking forward to enjoying everything our new car has to offer!

Quick update - should be collecting our replacement NX within the next week! It arrived on a ship 2/3 weeks ago. Fingers crossed the spec on this one is correct 🙄 (we didn’t order the one we are waiting on, the dealership could see it was coming over on a ship and has told us it’s the specification we originally asked for in September 2022). I’ll let you know if all goes to plan soon 🤞

Well, actually we are in the UK and got Graphite Black and this was definitely not a free colour! It’s a sparkling black metallic paint. The only free colours in the UK are ‘matt black and matt red’ the rest are special or metallic and are an extra cost

and we definitely have a speed limiter on 2023 (MY24) NX350h

2018 NX350H are you sure?

We have a speed limiter on NX350h MY24

Quick update - we are currently driving the NX350h we originally ordered! My husband went back to the dealership on Saturday and told them we would not accept the UX as a satisfactory solution (even if temporary) until the correct NX arrives. We proposed to them that we take away the NX that we thought was ours and that we’d keep it until the replacement arrives in November. And, they agreed! Its not ideal as can’t stand the manual seats but at least we get to drive the 73 we had waited a year for. Just wish they had got it right in the first place! Fingers crossed, the car on its way is in fact, the correct spec this time

Just wanted to let you know about our experience when collecting our 350h this morning. Once all boring paperwork sorted (seemed to take forever) we headed out to the car, us in the front with salesman in the back (just to show us a couple of the basics before we headed off). Car looked absolutely gorgeous in Graphite Black and dark rose interior, so excited at this point to drive it away and have some fun! However, just as the salesman was about to begin, I tried to adjust my seat and couldn’t locate the button? I quickly realised that the car had only got manual seats!! We asked for premium pack with Lexus link pro and electric seat pack. Clearly nobody at the dealership checked this prior to handover day 😤 We then had to go back into dealership whilst they tried to rectify the situation. One option was to reorder the correct spec car but this wouldn’t be with us for another 4 months or more! They then managed to locate an exact match for ours (actually with electric seats this time) on a ship which is due around 4th November. Having to wait another 2 months may not seem a lot but when you’ve already waited a year it’s a bit of a kick in the teeth. Especially after allowing us to get in what we thought was our new car 😞 By this time, I just wanted to leave the dealership so they gave us a UX to drive temporarily. They have said to give them a few days to see what other options they might be able to come up with but I’m not holding my breath. We have gone from a day that should have been full of fun and excitement to being left extremely deflated 😞

Finally picking up our 350h tomorrow morning 🙌

Oh okay. I wish I had thought to do that! Having a dog, it would have been great to have picked the car up with at least a boot liner!

That’s great 😃 Could I ask, did you pre order the rubber mats etc or did they just give them to you on the day of collection?

Congratulations 🎉

Did you order in the UK? I thought waiting since September 22 was bad! I’ve just been onto our local dealership and they’ve confirmed we can collect next Saturday! It is extremely frustrating though, when you read on here of others that have had a much shorter wait and an overall better experience with Lexus. They should treat all there customers the same

Just the run flats are Bridgestones and our dealer told us that the ride is actually harsher on the run flats 🤷🏻‍♀️

😭 I really want ours to arrive now! We’ve been waiting since September 22 and it feels like everyone else is getting their cars but we are not 😭 Wish it would hurry up!