Chingford NX450

See other thread on Software update , may help

Hope this helps.
I too suffered with all mentioned in other articles , in the end took my car back to dealer and Customer Service assisted.
He took several steps from what i could see.
Removed car from account on App.
Reset account and changed Password to access.
Logged back in and added car back.

Switched car back on verified info system and logged back in.

Then in my profile he changed setting to my Key not my phone.

All has been ok since apart from having to add all favourites on sat nav and any other settings i had , like "Please check you have not left a child in back of car" why ??? 

 You may be able to achieve all of the above by just updating profile to the Key.

On 10/26/2023 at 4:09 PM, Chingford NX450 said:

NX450+ Premium Pack delivered March 23
7 months on and still only one Fob 😞 , currently more chance of seeing Santa come down the chimney this year than a 2nd Fob from Lexus. 

Update :-
Quick complain to Lexus CS and call from dealer , did you not get your campaign letter as we can now order a fob for your car.

Needless to say if i had then i would have contacted you , how was the contact initiated i asked  E-Mail ,Post, Call or within App ?  As far as they knew by post.

For info - car delivered Mar 2023 , Vin assigned to campaign Oct 2023.

NX450+ Premium Pack delivered March 23
7 months on and still only one Fob 😞 , currently more chance of seeing Santa come down the chimney this year than a 2nd Fob from Lexus. 

On 3/20/2023 at 2:37 PM, Chingford NX450 said:

Update to woeful customer service for such a Great Car .
Arrived UK 25-02-23 , E-Mail to say "My new Lexus was on it`s way" when you read it in transit , Not to me to but Derby.
3 weeks on , 1/2 the time it took to sail here still in UK (Derby) with NO ETA.

Has anybody that had a car on the Oregon Highway taken delivery yet ?

Get`s more interesting , any body with Protection Pack , there is now a shortage of mudflaps 😞

Hence being held at Derby for longer period.  

On 3/21/2023 at 5:56 PM, Andyml said:

Mine’s just arrived at dealership today. They say they need 48/72 hours to turn it round! Oh boy!

Get`s more interesting , any body with Protection Pack , there is now a shortage of mudflaps 😞

Hence being held at Derby for longer period.  

On 2/12/2023 at 4:20 PM, Chingford NX450 said:

New member - Following both post`s since ordering - Sharing my cars journey.
Lexus NX 450+ Premium with Plus Pack & Protection Pack. 
Sonic Grey . Dark Rose Tahara Leather.

Ordered May 2022  with a  build date of September 2022 and delivery date of December 2022.
Build moved to November then December and then January 2023.

Dealer only has limited information so contacted Lexus Customer Relations and they advised delay due to “specific part restrictions limiting the build of this derivative and other top spec derivatives”

 Further E-mail from them to advise “line off date of the 19th January 2023 (the date the car is manufactured). 

Followed by auto E-Mail and App update 17th January – Now Built 😊

Left Toyohashi 28th January 2023 on Origon Highway. 🚢

Advised by Dealer (South Woodford) & Lexus UK :
The current expected ETA to land within the UK depot is roughly 8/03/23, and once the vehicle arrives in the UK it is required to have it's "protection pack" fitted prior to it's pre-delivery checks. Subsequent delivery to Lexus Woodford is estimated to take around two weeks after this, assuming all goes as expected and there are no unforeseen delays.

I have been fortunate that my dealer Simon at South Woodford 👏 has been proactive in fortnightly contact`s and whilst information they have may not give you the full picture, do not hesitate to contact Lexus Customer Relations (cr@Lexus.co.uk) as they have access to a greater amount of data and once in the system with them you can get more detailed answers and they always come back to you. 👏

Update to woeful customer service for such a Great Car .
Arrived UK 25-02-23 , E-Mail to say "My new Lexus was on it`s way" when you read it in transit , Not to me to but Derby.
3 weeks on , 1/2 the time it took to sail here still in UK (Derby) with NO ETA.

Has anybody that had a car on the Oregon Highway taken delivery yet ?

On 2/19/2023 at 7:37 PM, Gary H said:

In May '22 (can't remember the exact date to hand, but it was towards the end of the month), I ordered an NX350h Takumi, in Terrane Khaki with the Hazel Smooth leather and panoramic roof. I was told the estimated lead time would be twelve months - so May '23 for delivery. I was okay with that as my current 20 plate UX250h remains with me until this September (I thought it was March when it turned three years old, but it turns out it's on a three and half year deal...).

At the time of ordering, the dealer told me to not worry about that (at this point I thought I'd have to change cars this March) as Lexus would 'see' I have a new car on order and would extend my current deal until the new car arrives. I don't know how true that is, but I'd be interested to hear from others. I was also told not to expect to hear news of any progress with regards to a build date until around Christmas. I was also told there would be 'a wait' after the car has been built as it takes approximately eight weeks to ship across. I duly paid my £1000 deposit and left. 

Christmas came and went and I hadn't heard a thing from the dealer, so I paid them a visit. Whilst they were very polite, they basically had no news at all. No progress reports over those seven months - no nothing. The salesman was perfectly honest with me, smiled, shrugged his shoulders and said all he's giving customers at the moment over lead times is bad news. I can't say I felt overly optimistic when I left.

I called them a week or so ago for a progress report, thinking surely by now they would have something on their system. Especially given we know the order books for the NX are now closed. Sadly not. Still no build date, no sign of any progress - no nothing. Just a simple "You might be looking at June, but we've had a few customer's cars coming in a few weeks sooner, so it could still be May...". So, there's a possibility it's gone back a month (so a 13 month wait) and if I hadn't have called, I wouldn't have known any better. 

Basically, it's me that's had to do the chasing. They've not been in touch with me with any updates. Maybe that's my fault for not being more active in this? However, having seen other fellow members getting updates from their own dealers does make me a little frustrated by my dealer, I will admit.

I haven't been set up with any apps to monitor progress. Until I started scanning through this thread, I didn't know such a thing was available to be honest. The dealer has never mentioned it to me. 

If I had some form of progress report and could see I was working my way up the queue I'd probably feel a little easier over this, but without so much as a build date (or when to expect one) after almost nine months of waiting, I have to say faith in the company as a whole has taken quite a knock. I'm an incredibly patient person and I know I'm probably worrying a little too early at this stage, but time is ticking on now. I've largely left the dealer in peace as we all know the situation with regards to chip shortages but I'll be interested to know if any other members with NX's on order can relate to such a lengthy time without any progress on their new car at all. I do honestly feel as though I've been forgotten about. I'll need to know over the next month or two what's going on because if it's bad news, I'll need to either arrange to keep my UX more long term or start frantically looking elsewhere for a replacement. 

Dealer only has limited information ,  contact Lexus Customer Relations (cr@Lexus.co.uk) they are very helpful and will give update.

On 2/16/2023 at 1:39 PM, Al Price said:

I ordered my NX 350h FSport in blue, white leather with sunroof on 2 Feb 22. Went into production 6 Feb 23. Just had notification that it has been built 15 Feb 23. 

How do I find out what shop it will be on? 

Dealer only has limited information , once you have a date for delivery to Lexus UK depot then  contact Lexus Customer Relations
(cr@Lexus.co.uk) they are very helpful and will advise which ship.
 

New member - Following both post`s since ordering - Sharing my cars journey.
Lexus NX 450+ Premium with Plus Pack & Protection Pack. 
Sonic Grey . Dark Rose Tahara Leather.

Ordered May 2022  with a  build date of September 2022 and delivery date of December 2022.
Build moved to November then December and then January 2023.

Dealer only has limited information so contacted Lexus Customer Relations and they advised delay due to “specific part restrictions limiting the build of this derivative and other top spec derivatives”

 Further E-mail from them to advise “line off date of the 19th January 2023 (the date the car is manufactured). 

Followed by auto E-Mail and App update 17th January – Now Built 😊

Left Toyohashi 28th January 2023 on Origon Highway. 🚢

Advised by Dealer (South Woodford) & Lexus UK :
The current expected ETA to land within the UK depot is roughly 8/03/23, and once the vehicle arrives in the UK it is required to have it's "protection pack" fitted prior to it's pre-delivery checks. Subsequent delivery to Lexus Woodford is estimated to take around two weeks after this, assuming all goes as expected and there are no unforeseen delays.

I have been fortunate that my dealer Simon at South Woodford 👏 has been proactive in fortnightly contact`s and whilst information they have may not give you the full picture, do not hesitate to contact Lexus Customer Relations (cr@Lexus.co.uk) as they have access to a greater amount of data and once in the system with them you can get more detailed answers and they always come back to you. 👏