Jakes

Hi Mike, Very odd. I haven't had any work done on mine but today, for the first time, mine worked too. Several times. But this has happened before so I'll see what happens tomorrow... My software is still shown as version 2050 so not sure there's been an upgrade but maybe there has? Fingers crossed...cautiously.

I can't see how it's WhatsApp because the calls are regular phone calls, not via WhatsApp...

Thanks, AJW1. Another issue which may or may not be linked and I'm interested if anyone has the same problem: when someone calls me and I answer, there is a delay in them hearing me. I am told that they can hear that the call has been answered but they can't hear me for about 5-10 seconds (as I say hello and it's usually on the third 'hello' that they hear me). Anyone else have that?

Interesting! I tried that at the very beginning. I actually tried turning off the audio from the button by the screen because I couldn't alter the volume once Siri was trying to work out what I was saying or having her episode...and it made no difference. Will give it another go...

UPDATE (for what it's worth) My Lexus technicians here in the UK have said they now know of the problem. 50% of customers have this problem and 50% had the problem which was resolved by an update (I am cynical about that info). Either way, I was asked to go in to the tech's workshop last week where they plugged in their diagnostic laptop, took a load of data from the system and then videoed the error in progress (which, luckily, didn't let me down by being the random time it worked - which does happen very occasionally!) I was told that Lexus/Toyota are aware of it. They outsourced their software contract to a new company from August last year and the more cases they build up, the sooner it can be resolved. They suggested those who have cars with the pre-August software should be ok but those, like me, who are post-August are reporting the same issues we all have. I am hoping for an answer some time soon - in a few weeks, I guess.

Hi Lambo, As it happens, Toyota and Lexus are the same company as far as software/hardware is concerned. Lexus accept it's a problem with the company Toyota outsourced the system to and they have taken a load of diagnostic readings and filmed the error happening on a number of cars and sent them off to Japan for the engineers to look at.

Sorry to hear you have the same issue, LCY. By way of update my car went in to Lexus yesterday for them to supposedly fix the issue. Unsurprisingly they told me it was done but they just hadn't understood the issue or tried out one of their phones to see it for themselves until I went to collect the vehicle when they came to the car to try the remedy which I'd already tried (update iOs to 17.2 which I'd done, delete and re-pair phone). The guy who then tried the solution which of course failed, then called a supervisor or senior technician who seemed to know all about the issue, said that Apple CarPlay and Siri clash with the current Lexus software, that there is a new update to that software which is being trialled in Spain, France and Germany and once the testing is complete and no issues found, will be rolled out to the UK and other countries. They suggested 2-3 weeks. I'm not optimistic but of course have no choice other than to now wait. I said I'd give it until end of January and then contact them if there has been no update. All very annoying actually as I knew this would happen (although thought they'd blame Apple but actually they accepted it was a Lexus issue as well) and that's why I asked to speak to the team before the hassle of taking the car in and why didn't they check with the senior guy to start with? Do let me and the rest of us know if you get anywhere with your enquiries. Jakes.

Hello, New to Lexus and new to this group. Forgive me if posted in wrong group (please let me know if so). I have just bought a Lexus 250 and I have the same problem as I see someone else had. I've asked if they got it sorted but no reply. In short: my iPhone SE is linked to the Lexus with CarPlay. Has always worked on previous (non-Lexus) vehicles. When I try to record a new WhatsApp message to send, or reply to an incoming message, Siri says 'What do you want s..." and then cuts off. (Should be 'what do you want to say?') It then repeatedly says 'Your message is....your message is....' even though I've not dictated anything. The audio from the radio goes a little quieter but not fully quiet, however I've tried with radio off altogether and it still happens. I've deleted and reinstalled the phone and the CarPlay and Bluetooth pairing. No joy. When I get a WhatsApp message incoming, it reads it fine. Then says 'How can I help' as if I've said something. I booked the car in for Lexus technicians to look at and of course for one random day the day before it was due to go in, (when iOS had just updated overnight to 17.1.1) it worked. I cancelled the booking with Lexus and then the next day went back to exactly how I have described above. It's driving me mad! All I want to do is reply to or send a WhatsApp as I have done on every other vehicle I've owned (with CarPlay enabled). Any solutions out there? Thanks.

Hi Kevin, Did you ever get this sorted? I have just bought a Lexus 250 and I have exactly this problem. I booked the car in for Lexus technicians to look at and of course for one random day last week (when iOS had just updated overnight to 17.1.1) it worked. I cancelled the booking with Lexus and then the next day went back to exactly how it was as you describe. It's driving me mad! All I want to do is reply to or send a WhatsApp as I have done on every other vehicle I've owned (with CarPlay enabled). Any solutions out there?