I have complained to my dealer about this and they have had the car in twice to do 2 mods to the car
(6 days in total)....last time was about 6 weeks ago (4 days).
They have a service bulletin about it (at Swindon). The box is now better but is still 'sticky' when cold,
sometime 'gritty' but often very smooth. I am still not impressed and so I am booking it in again.
I was told that if their last attempt didn't work they would push Lexus UK for a new box.
Keep going back...hold the dealers to the hype.