javeeds@hotmail.com

Hi All I have posted a thread on the rattling sound I located from my new IS 250 SEL. The situation now is even worse and am beginning to think if I have made the right choice. There was no problem with the car on the first day, but the very next day(after delivery) it had a rattling sound from the dashboard. I immediately took it to the dealer and they booked it in for two days. They gave the car back after two days saying everything was sorted.The very next day the problem started again, the same rattling sound. By this time, I was beginning to lose confidence in the car. The car was then booked for a week!!! The car had already been with them for more than 75% of the time since I bought it. The dealer gave me the car after a week saying everything was sorted. On the 25th December(after 7 days I collected the car after repair), the car seat belt(drivers seta belt) got jammed. I took the car immediately to the dealer(without wearing my seat belt and with the alarming sound)..The car is now booked for 10 days for them to replace the seat belt.(It has to come from Japan or some other place!!!) I now have lost complete confidence in the new car and have asked for a replacement or refund.The Lexus company have got back to me saying that they will give me a three year service plan!!!!(obviously they were not listening to me) I have asked Lexus to give me a final decision bythis evening, if not I will have to take the legal route says the Dealer. The mental trauma caused to me is way too much to bear and I am really very stressed. Whilst they gave me a Hire Car during all this period, I am now confused and dont want to collect the car. I am already beginning to think if I have made the right choice on buying this new car. Suggestion/Feedback much appreciated

Hi All Just a quick update- Lexus have now sorted the problem; rattling sound. I clearly did not understand what they did, but they had the car for a week. Its all sorted now. I was told that other Lexus dealers in the country are facing similar complaints and they have reported this to the company. I have couple of pics of the red IS, but sorry, couldnt find the attach button. Pls email at javz79@yahoo.co.uk and I shall reply....The red looks stunning...

Hi I am a new member and have been reading various comments posted here -very interesting. I have had a Lexus IS 200 for 2 yrs and have now bought the IS 250 SEL, black with black interior. I bought the car on 30th November 2005 and since then it has been with Lexus Tunbridge Wells - rattling sound from the dashboard. I am now told that it is a product fault and was asked to test two other cars, which had exactly the same problem. It is not a major problem, but you can hear it only when the MM is switched off. Both, Lexus Customer Services and the dealers in Tunbridge Wells are trying to hush me.They have given me a red IS 250 as a loan car. Have anyone faced a similar problem? Having said that, I already clocked 500 miles on my new car - its the best car I have ever driven. So, for those who are eagerly waiting for their new car, dont be disappointed by my comments. I am sure you all have made the right choice, I am bit unfortunate - have to wait for another week for them to sort out the problem. New buyers: Please check if there is any rattling sound from the dashboard/ventilators when you roll out the car. All three IS 250's I have driven appear to have the same problem.